Description:
Position Overview:
TheHuman Resources Business Partner(HRBP)plays a critical role in supportingoperational leaders,EMTs, paramedics, dispatch staff, fleet personnel, and administrative teams in a fast-paced, 24/7 emergency response environment.You’ll be in the middle of the action — coaching leaders, solving real problems,elevating the employee experience,modernizing processes,using data to influence decisions, and helping shapetheoverallfuture ofwhatHR looks likeat Monroe Ambulance.
Job Title: HR Business Partner (HRBP)
Location: Rochester, NY 14606
Employment Type:Full-Time, Exempt
Schedule:M-F 9/80 (every other Friday off),occasional flexibility to support a 24/7 operationor community events
Salary Range:$72,000 - $90,500
What You’ll Actually Do:
Partner Withthe Business:
- Work directly with operations leaders who manage EMTs, paramedics, and dispatch teams.
- Translate business needs into smart, scalable people strategies.
- Use workforce data (turnover, engagement, scheduling patterns, retention) to drive real conversations.
- Be a coach, challenger, and trusted advisor to managers.
Help Transform HR
- Support the rollout of new HR systems, tools, and processes.
- Identify what’s outdated, inefficient, or reactive — and help redesign it.
- Assist and improve how we onboard, develop, engage, and retain employees.
- Contribute to building a People function that’s proactiveand not functionally driven.
Own Employee Relations (The Right Way)
- Coach leaders through tough conversations.
- Elevate manager capability instead of just solving problems for them.
- Help create a culture of accountability and respect in a high-intensity environment.
- Conductinvestigations with fairness and confidence.
- Completestay interviews with employees to understandculture trends
Bring in Great Talent
- Partner with hiring managers to attract and secure top EMT, paramedic, dispatch, fleet, and corporate talent.
- Assist with recruiting strategy, candidate screening, interviewing, and offer development.
- Improve the hiring experience for both managers and candidates.
- Support workforce planning initiatives to meet growth and operational demands
BuildTheTalent & Leadership
- Support succession planning,leadership developmentand performance management.
- Identify skill gapsof leaders and employees,helpingimplement meaningful training.
Keep Us Smart & Compliant
- Ensure compliance with employment laws and healthcare regulations.
- Partner with Safety and Compliance to protect our people and our patients.
- Coordinateleaves of absence andworker’scompensationperapplicable laws.
- Stay ahead of risk instead of reacting to it.
Oversee Benefits & Total Rewards Experience
- Support day-to-day benefits administration including enrollments,status changesand employee education.
- Help communicate benefits in a way employeesactually understandand value.
- Use benefits and total rewards data to improve retention and employee satisfaction.
- Contribute to modernizing the total rewards strategy as part of the broader HR transformation.
Other Duties As Assigned
Requirements:
What You Bring:
- Bachelor’s Degree in Business Administration, Human Resources Management, or related fieldwith4+ years of progressive HR experience (HRBP or strong HR Generalist background).
- Ability to build relationships with frontlineand leadership teams.
- Comfort supporting hourly, shift-based, or 24/7 operations.
- Confidence inmanaging employee relations independently.
- Strong knowledge of employment laws, HR best practices, and HR data analytics.
- Data curiosity — you like using numbers to tell a story.
- High emotional intelligence and the ability to build credibilityquickly.
- Experience in healthcare, emergency services, logistics, or high-growth environments is a big plus.
- Ability to travel occasionally to local events to help promote theMonroe brand and services to the community.
HR certifications (PHR, SHRM-CP, etc.) are great — but impact matters more than letters. You can earn your certificationswhile growingwith us.
Why This Role Is Different:
- You won’t be siloed.
- You’ll have visibilityto,and workwith,all levels ofleadership, including senior leaders.
- You’ll help build — not just maintain.
- You’ll work in a mission-driven organization that literally saves lives.
- You’ll gain experience in change management, transformation, and operational HR at scale.
This is ideal for a HRBP who wants more than maintenance work — someone ready to helpbuild the future of Human Resourcesat Monroe Ambulance.
Monroe Ambulance is an equal opportunity employer that is dedicated to promoting a culture of inclusion and diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
