Service Concierge
Service Concierge
Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every customer's expectation, one customer at a time!
Our associates enjoy competitive compensation and benefit offerings, among the best in the industry, and some of which include:
- 3 weeks of Paid Time-Off per year.
- Paid Holidays.
- 401(k) Retirement Plan with 50% Employer Match.
- Paid Health, Gap, Life and AD&D Insurance.
- Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance.
- Paid Volunteer Time-Off Program.
- Award-Winning Wellness Program and Healthcare Premium Incentives.
- Employee Discounts.
- ASE certification reimbursement and paid continuing education program to further your career.
- Continued education, manufacturer hands-on and web-based training.
Our Service Concierge plays an important role within the company's Business Development Center (BDC) department. As a Service Concierge, you will be the first point of contact for our customers, handling inbound and outbound calls, as well as managing text communications. Your primary goal will be to provide an exceptional customer service experience, assisting with our customers' scheduling service needs as to their vehicles, and increasing customer retention.
Position Requirements:
- Excellent communication skills, both verbal and written.
- Bilingual English and Spanish
- Maintain a courteous and professional demeanor
- Ability to work independently and be self-motivated
- Must have a valid driver's license
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Previous experience in a customer service role, preferably in a dealership or automotive environment.
- Proficient in using phones, computer systems, and text messaging platforms.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Ability to work in a fast-paced environment and handle stressful situations with professionalism.
- A positive attitude and a commitment to providing outstanding customer service.
Working Conditions:
While performing the duties of this job, the employee may be exposed to weather conditions and will perform their duties outdoors where they may be exposed to hot, humid and wet conditions. The noise level in this work environment is usually low to moderate.
Employment is contingent upon successful completion of a thorough drug and background screening to include MVR. Bean Automotive Group is an equal opportunity and drug free employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.