? About the Role
Tailor Made Pest & Wildlife is hiring a hands-on Operations Manager to take full ownership of day-to-day operations.
This is not a sit-back leadership role — this is a roll-up-your-sleeves, drive-results position where you will manage people, enforce standards, and improve performance across the entire business.
? You will be expected to take ownership and drive outcomes immediately.
? Who This IS For
We are looking for a true operator, not an administrator.
This role is for someone who:
- Has personally run operations in a service-based business
- Has managed field teams (technicians, crews, or drivers)
- Is comfortable holding people accountable and making tough decisions
- Can build systems AND enforce them
- Thinks in numbers, KPIs, and results — not just tasks
? You take ownership. You don’t wait to be told what to do.
? Who This Is NOT For
This is NOT a support or administrative role.
If your background is primarily:
- Office administration
- HR
- Coordination without ownership
- Assisting leadership instead of leading
? This is NOT the position for you.
✅ Minimum Experience Requirements
- 3–5+ years in an Operations Manager, Service Manager, or similar leadership role
- Experience in a service-based industry (pest control, HVAC, plumbing, lawn care, etc.)
- Proven experience managing 5+ field employees or technicians
- Direct responsibility for day-to-day operations (not just support)
- Experience with scheduling, dispatch, or route-based service teams
? Candidates without direct operations ownership experience will not be considered
? Compensation & Benefits
Base Salary: $70,000
Monthly Performance Bonus (Up to $3,000/month)
Based on:
- Accounts receivable (AR control)
- Production efficiency (revenue per tech / jobs per day)
- Job completion rate
- Customer retention and service quality
- Close rate improvement (from ~40% baseline)
- Recurring revenue growth
Quarterly Bonus ($2,000 – $5,000)
Based on:
- Hitting or exceeding revenue targets
- Maintaining strong operational KPIs
? Total Compensation Potential: $90,000 – $110,000+
✅ Additional Benefits
- Paid time off
- Simple IRA retirement plan
- Supplemental health benefits
- Paid training
- Clear path for increased compensation and leadership growth
? What You Will OwnTeam Management
- Lead technicians and office staff
- Hold team accountable to performance standards
- Conduct ride-alongs, coaching, and performance reviews
- Address underperformance quickly
Operations & Scheduling
- Oversee scheduling, routing, and dispatch efficiency
- Ensure jobs are completed on time and at high quality
- Eliminate inefficiencies and missed appointments
Performance & KPIs
You will track, manage, and improve:
- Revenue per technician
- Jobs per day
- Close rate (currently ~40%)
- Customer retention
- Accounts receivable (currently ~$94,000)
- Recurring revenue growth
? You are responsible for identifying problems and fixing them
Systems & SOPs
- Build and implement standard operating procedures
- Improve workflows and operational efficiency
- Ensure consistency across all services
Customer Experience
- Ensure high-quality service delivery
- Handle escalated customer issues
- Improve retention and long-term value
⚡ What We Value
- Ownership mentality
- Direct communication
- Bias for action
- Problem-solving mindset
- High standards
? What Success Looks Like (First 90 Days)
- Scheduling and routing is tight and efficient
- Team is being held accountable daily
- KPIs are tracked and improving
- Close rate increases from ~40% baseline
- Accounts receivable is under control
- SOPs are implemented and followed
? Most importantly: the owner is out of day-to-day operations
? About Us
Tailor Made Pest & Wildlife is a fast-growing service company targeting $1.3M+ this year, with plans to scale significantly beyond that.
We are building a high-performance team and need a strong operator to help take us to the next level.
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