Customer & Office Support Specialist (Columbia, MD)
Customer Service Representative
Answer incoming calls, emails, and faxes from dentists and dental personnel; handle inquiries and provide product information to ensure excellent customer service
Handle product returns, credits, and claims; ensure proper account crediting in accordance with Hiossen procedures
Serve as the first point of contact for billing, shipment, and equipment repair/service inquiries; escalate and coordinate with HQ support departments as needed
Maintain working knowledge of all Hiossen products, policies, and procedures
Process daily product orders including pulling stock, scanning barcodes, and coordinating with the Sales team
Coordinate and track branch warehouse inventory and stock records
Prepare and submit reports as directed by the Regional Sales Director or Branch Manager
Register attendees and assist with logistics for AIC seminars (Basic Implant Training) and promotional events
Arrange meals, refreshments, and documentation in conjunction with seminars and learning events
Provide and promote current ongoing AIC course and product promotion info during phone and email interactions with dentists and dental personnel
Manage office supplies and handle general office administrative duties including filing, correspondence, and scheduling
Work collaboratively with Hiossen Finance, Corporate, Branch, and Regional offices
Perform other related duties as assigned
Must possess and practice excellent customer service skills; maintains basic knowledge of Hiossen products
Requires proficiency in use of MS Office (Word, Excel & Power Point); Pipeline, ERP system and other applicable Hiossen software and systems, as required
Maintains knowledge of Hiossen bar code system in conjunction with ERP system and other tracking procedures
High School Diploma required along with at least 2 years of successful experience as an administrative assistant in a sales office environment
The ability to read, write, understand and communicate clearly with employees, customers and within Hiossen in order to successfully and effectively complete assigned job responsibilities is required
Requires the ability to satisfactorily read, interpret, prepare reports and other job related information and satisfactorily communicate information within the scope of Administrative Assistant's job duties
The Administrative Assistant's works in an office based environment at a designated Branch location
The AA will spend approximately 20% of their time on a daily basis engaged in processing inventory and fulfilling product orders and returns stored in the warehouse
The position requires continuous use of a computer while sitting and occasional lifting and carrying objects weighing up to 25 pounds
Hourly pay: $20 - $24/hr
Medical and Dental insurance
Vision, 100% Company sponsored
Basic Life Insurance and AD&D, 100% Company sponsored
Short Term and Long Term Disability Insurance, 100% Company sponsored
401(k) plan with a company match up to 5%
PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
Birthday PTO
11 Paid Holidays per year
Hiossen, established by its parent company Osstem in 2006 in Pennsylvania, USA, saw its evolution into Hiossen Implant by 2007 in NJ
Through innovative technology and a steadfast commitment to superior implant products, Hiossen has emerged as one of the leading global manufacturers of dental implants and equipment
Hiossen, Inc. and our global affiliates collectively have approximately 4,500 employees worldwide, operating in more than 40 countries and a sales distribution presence in more than 70 countries
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws