POSITION SUMMARY/RESPONSIBILITIES

The Customer Service Supervisor will be a hands-on, working leader responsible for assisting the Manager and Assistant Director of Patient Business Services with coordinating efforts within the customer service and client billing departments. Responsible for assisting customer service with resolution of patient issues and resolution of assigned workqueues. Supports the Manager in the identification of opportunities for improvement and resolution of identified issues.

EDUCATION/EXPERIENCE

A High School graduate or equivalent is required. A combined minimum of (3) years’ experience in hospital or physician billing, collections and auditing is required. Must have knowledge of Texas Medicaid, Medicare, Commercial insurance programs. Must possess strong interpersonal and communications skills.