Development Operations Engineer (‘DevOps’ Engineer)

DevOps EngineerThe DevOps Engineer will be responsible for the collection, organization, and analysis of data from various resources. Additionally, the DevOps Engineer will be responsible for development and problem solving for a wide variety of data-driven systems in the organization including IaaS, Automation, Scripting, Identity Management, and Windows Servers. You will be responsible for bridging the gap between the development and operations teams, ensuring seamless software development delivery. You will streamline and automate processes, manage infrastructure and implement best practices for continuous integration, deployment and delivery.Essential Duties and Responsibilities:Data Analysis and ReportingTranslates loosely defined requirements and/or ideas into solutions.Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify reports and applicationsCoordinates the development of all approved versions of business and functional specifications for specified reports and applicationsReviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documentsPrepares routine reports to internal and external customersReviews and Implements changes to Cloud, Identity, and IaaS servicesCreates, manages, and maintains IT automation workflowsContributes to, maintains, and manages the IT CodebaseAttend meetings with departmental leaders to implement development-focused solutions for both IT managed and non-IT Managed systems.Builds automated processes wherever possibleImplements various development, testing, automation tools, and IT infrastructureConfigures and manages databasesUnderstands project KPIsIncidence management and root cause analysisProvides direct and responsive support for urgent analytical needsDiagnose and resolve issues across development, testing and production environmentsCreate and maintain comprehensive documentation for infrastructure, processes and configurations to ensure knowledge transfer and repeatability.Work closely with key stakeholders to facilitate collaboration and communicationProvide backup support for enterprise systems such as Infor Lawson and Dayforce as needed.Operational Responsibilities:Develop and maintain API solutions for cloud-based servicesWindows Server Administration and DevelopmentDevelop and implement IaaS based solutions for cloud IT initiatives (Microsoft Azure, Google Cloud Platform)Maintain, develop, and implement Identity Management solutions (SSO, MFA, Self-Service, Automation)Write, release, and version IT codebasesDevelop and support data interfaces for CA information portalsFollow-up and communication between internal users and external entitiesUnderstand project concept, objectives and approachTakes assigned project from original concept through final implementationIdentify performance bottlenecks and optimize performance through infrastructure tuning and application optimizations.Additional Duties and Responsibilities:Required Skills and AbilitiesUnderstanding of relational databases and strong knowledge of SQL.Working knowledge of Windows Server 2008 and onwardWorking knowledge of IaaS configurations and principals (Azure, AWS, GCP)Strong proficiency in scripting/shell, data, and API languagesWorking knowledge of databases and database designExcellent written and verbal communication skills.Ability to work well in a team environment.Willingness to learn new technologies and adapt to evolving tools and methodologies in the DevOps landscapeEducation:Bachelor's degree in computer science, relevant DevOps Engineering experience or related field, or equivalent combination of education and work experience.Knowledge, Skills, and Abilities: Problem SolvingDemonstrated skill in problem solving and troubleshooting computer hardware, software and network connectivity.Ability to Identify and implement cross-departmental solutions for non-IT managed systems (HRIS, LMS, PowerPlan, etc)Experienced technical liaison for both internal and external customersStrong analytical skills, with the ability to diagnose and resolve complex technical issuesCommunication/ProfessionalismExcellent technical and non-technical communication skills, both written and oral.Ability to learn technical and procedural information and disseminate to instructors of varying computing skills.Experience providing technical customer support on the phone, online, and in person.Experience developing, documenting, and teaching technical curriculum with hands-on exercises.Work with systems experts to process any application as needed.Ability to mentor and train team members or team leaders.Ability to work independently and as part of a team providing timely, high-quality services.Ability to prioritize and resolve conflicting user requests while frequently interrupted in a busy environment.Ability to work professionally with CA faculty who are content experts but not technical experts.Ability to maintain confidentiality when accessing records for business needs.Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teamsPolicy ImplementationMust adhere to all CA policies, procedures and priorities.Must adhere to security policy requirements for web-based information.Must adhere to (and have a working knowledge of) legal issues associated with software licensing, development, and distribution, and copyright issues in electronic publishing.License, Certificates, etcNonePhysical Demands of JobLift up to 40 pounds unassisted. (with or without mechanical assistance)