Automotive Service Manager/Service Advisor

Service Advisor / Service WriterReliable Toyota of Springfield is expanding our high-performing team and seeking motivated, customer-focused Service Advisors/Service Writers who thrive in a fast-paced, high-energy environment.If you are outgoing, dependable, highly organized, and career-driven, this is an opportunity to build a long-term, rewarding career with growth potential. Our structured in-store training program and ongoing professional development ensure you have the tools to succeed and advance.Success in this role comes from balancing efficiency with empathy — delivering timely results while making every customer feel heard, respected, and valuedPosition OverviewAs a Service Advisor, you are the primary point of contact between our service department and our valued customers. This is a dynamic, multitasking role that requires exceptional organization, professional communication, and the ability to manage multiple clients simultaneously — all while delivering a top-tier customer experience.You will:Greet customers promptly and professionally during check-inConduct detailed reviews of scheduled maintenance and repair needsAnalyze diagnostic reports and recommend additional services when appropriateCommunicate repair timelines, pricing, and service updates clearly and professionallyManage multiple open repair orders at once, ensuring no customer is left without follow-upCoordinate with technicians and parts departments to ensure efficiency and accuracyProvide frequent, proactive updates to customers via phone, text, and emailMaintain detailed documentation and accuracy in all transactionsEssential QualificationsPrior automotive service writing experience is a plus, but not required — we provide comprehensive trainingStrong multitasking and organizational skillsProven ability to communicate professionally and confidentlySales experience with the ability to ethically recommend servicesAbility to receive direction from multiple team members and prioritize effectivelyFamiliarity with CDK and X-Time software is preferredWorking knowledge of automotive systems and repair processesExceptional attention to detail and commitment to accuracyAbility to thrive in a high-paced, team-oriented environmentStrong time management skillsProficiency with written and digital technical reference materialsCommitment to following processes for quality and safetyBenefits PackageHealth, dental, and vision insurance (available 60 days after hire)Paid vacation401(k) retirement plan with company matchCompetitive compensation structure with growth opportunityOngoing training and professional developmentAll applicants must successfully complete pre-employment background screening, motor vehicle record review (MVR), and drug testing.If you are highly organized, customer-driven, and ready to grow within a professional automotive environment, we invite you to apply today and join the Reliable Toyota of Springfield team.Build your future with us.