Outside Service Technician - Repair Service

Outside Service Technician – Full TimeLocation: Knoxville, TN Schedule: Monday – Friday | Day Shift Compensation: Hourly, based on experienceAbout UsSouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.Our Core ValuesAt SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.Provide Fanatical Service We don't just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.Act With Urgency In our industry, time is everything. Whether it's a quote, an answer, a delivery, or a solution—urgency isn't optional. We respond quickly because every second matters.Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn it every day with our customers, vendors, and coworkers, and we never take it for granted.Continuously Improve We're committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction because better never stops.At SouthernCarlson, we're more than a supplier—we're a service-driven partner focused on building long-term relationships and delivering results. Join us and be part of a team that values excellence, urgency, and relentless improvement.Job DescriptionWe're hiring an Outside Service Technician who enjoys troubleshooting equipment, working directly with customers, and delivering exceptional field service. If you have strong mechanical skills and enjoy solving problems while helping customers maximize equipment performance, this role is for you.What You'll DoTroubleshoot and repair industrial equipment at customer locations and branch facilitiesDemonstrate proper equipment operation and provide maintenance training to customersManage customer service calls and coordinate outside service schedulesIdentify opportunities to improve customer operations and recommend solutionsProcess customer orders and support inventory management needsComplete work orders, parts orders, time sheets, and other required documentationCommunicate with sales teams to ensure customer satisfaction and resolve issuesDeliver outstanding customer service while maintaining productivity and professionalismWork independently to support customers and drive service excellenceWhat We're Looking ForExperience with machine maintenance, pneumatic tools, or electric power tool repair required Construction, packaging, fastening, or industrial supply experience preferred Strong mechanical aptitude and troubleshooting skills Customer service and sales-oriented mindset Strong organizational skills and attention to detail Ability to quickly learn and retain technical knowledge Basic computer skills Valid driver's license with satisfactory driving record High school diploma or equivalent required Bilingual (English/Spanish) preferred depending on market needs Ability to lift 50 lbs regularly and up to 100 lbs occasionallyWhy You'll Love Working With UsConsistent Hours – Monday–Friday daytime schedule Positive Culture – Team-first environment built on respect and trust Career Growth – Ongoing training and advancement opportunities Competitive Benefits:Medical, Dental, VisionHealth Savings Account (HSA) or Flexible Spending Account (FSA)401(k) with Employer MatchPaid Time Off and HolidaysCompetitive CompensationOur Values – OUR PROMISE MEANS MORE™Respect – We treat everyone with kindness and fairness Integrity – We do what's right, always Teamwork – We win together Family Feel – A nationwide company with a local touchReady to build your future with SouthernCarlson? Apply today!All offers are contingent on a successful background check and drug screening.SouthernCarlson is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.