Medical Equipment Operations Customer Service
Customer Service Representative – Market OperationsEmpower Patients. Support Care. Drive Operational Excellence.Rotech Healthcare Inc. is seeking a detail-oriented and patient-focused Customer Service Representative (Market Operations) to join our growing team. If you have experience in healthcare administration, insurance verification, or patient intake—and thrive in a fast-paced, mission-driven environment—this role is for you. You'll play a key role in ensuring patients receive the medical equipment and respiratory therapies they need by managing intake, verifying insurance, and coordinating services across multiple locations. In the State of MD, this position pays between $21/hr. – $24/hr., depending on related experience, plus bonus opportunity.Essential Job Duties and ResponsibilitiesVerify Medicare, Medicaid, and private insurance coverage for durable medical equipment and respiratory products.Manage new patient setups and service requests across multiple regional locations.Communicate with patients, caregivers, referral sources, and internal teams to ensure smooth service delivery.Maintain accurate documentation and records in compliance with company and JCAHO standards.Lead onboarding and training sessions for new locations joining the regional team.Identify workflow improvements to reduce delays and enhance patient care.Provide technical assistance and support to patients and referral sources.Collaborate with sales and operations teams to resolve issues and meet service expectations.Performs other duties as assigned.Why Join Rotech?Be part of a national leader in home healthcare with locations across 45 states.Help patients live more comfortably and independently at home.Work in a collaborative, supportive environment with opportunities for growth.Ready to make a difference in healthcare operations? Apply today and help us deliver care that matters.Employment is contingent on background check, drug screen, compliance with healthcare facility credentialing process, and valid driver's license in state of residence with a clean driving record (when applicable for the position).Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceExperience with medical equipment, preferredExperience with medical billing practices and of billing reimbursement, preferredExperience in medical field and administrative record management, preferredOne year of related work experience, preferredMedical terminology, preferredSkills and CompetenciesAccurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and/or tabletPhysical DemandsLift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperworkMay be required to drive a company vehicle, make home deliveries, or participate in on-call rotationsBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt positions (as applicable)Commission for Account ExecutivesBonus and incentive opportunitiesFixed and variable car reimbursement for Area Managers and Account ExecutivesCar, mileage, and telephone reimbursement (as applicable)Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsEqual Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.