Digital Operations Specialist
Digital Operations SpecialistShatterproof seeks a Digital Operations Specialist to manage the daily operations, reliability, and continuous improvement of our web ecosystem and digital engagement platforms. This role sits at the intersection of IT operations, content publishing, digital marketing, and data driven decision making. It ensures that our public facing digital properties—especially Shatterproof.org—are secure, accessible, high performing, and aligned with the needs of Marketing, Fundraising, and Programs.A key responsibility of this position is responsive, high-quality content publishing. The Specialist will manage updates across the primary website and microsites; maintain templates and design consistency; safeguard accessibility and SEO fundamentals; troubleshoot issues; and ensure that each update supports campaign, fundraising, and program goals. The role also administers and provides oversight for our suite of cloud hosted engagement tools—including Engaging Networks—ensuring configurations, integrations, and data flows operate smoothly.In addition to ongoing operations, this role will support Shatterproof's upcoming new WordPress website launch. This includes contributing to content preparation, assisting with user journey and IA evaluation, validating templates, coordinating with vendor partners, and helping ensure a smooth transition without disrupting daily publishing needs. While the migration is a significant near-term project, Shatterproof.org's long-term stability and daily operational excellence remain the core focus of the role.This position is deeply collaborative. The Specialist will work closely with IT, Marketing, and Fundraising; translate business requirements into technical execution; and balance rapid response work with structured processes such as QA, change management, and documentation. The ideal candidate brings a mix of hands-on CMS experience, digital operations discipline, basic frontend development comfort, and an understanding of how user experience impacts mission critical outcomes like fundraising and engagement.Core responsibilities include:Website Operations & Content PublishingAnalytics & Digital OptimizationPlatform & Vendor ManagementInfrastructure, Hosting & SecurityChange Management, Documentation & User SupportQualifications include:4–5+ years of experience in web operations, digital analytics, web production, or CMS administration.Strong hands-on experience with WordPress; familiarity with Drupal and Wix or no code tools helpful.Proficiency in HTML, CSS, JavaScript; basic comfort with PHP or modern frontend tooling is a plus.Experience administering fundraising/advocacy platforms (e.g., Engaging Networks, Donor Drive, Classy, Every Action).Understanding of online fundraising workflows and donor experience best practices.Experience troubleshooting integrations between web platforms, CRMs, and email systems.Working knowledge of WCAG 2.1 AA, SEO fundamentals, and performance optimization.Demonstrated ability to manage multiple projects, prioritize incoming requests, document work, and communicate clearly across technical and nontechnical audiences.Experience with CMS or platform migrations strongly valued.You may be a good fit if…You balance speed with operational discipline—executing content updates quickly while maintaining high quality.You use data and insights to guide decisions and improve user experiences.You enjoy supporting cross functional teams and translating business needs into actionable digital solutions.You stay curious about changes in SEO, AI, user behavior, and digital engagement trends.You're comfortable navigating a hybrid operations/technical role within a mission driven nonprofit environment.