Customer Service Call Center Agent

ASA ELECTRONICS LLC Elkhart, IN Open
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ASA ELECTRONICS LLC is looking for Customer Service Call Center Agent in Elkhart, IN.
This local job opportunity with ID 3790246424 is live since 2026-08-16 20:10:11.
Job Description
Job Description
Position Summary

This position is responsible for providing technical troubleshooting support by phone to internal users and/or external customers. This role troubleshoots ASA product issues, ensuring timely resolution and a high level of customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a fast-paced environment.

Key Responsibilities
  • Respond to technical support requests via phone, email, chat, or ticketing system
  • Diagnose and troubleshoot system issues with product
  • Provide step-by-step guidance to users to resolve technical problems
  • Document issues, resolutions, and processes
  • Follow up with users to ensure issues are fully resolved
Qualifications
  • 1–3 years of customer service troubleshooting support.
  • Strong problem-solving and analytical skills
  • Excellent communication and customer service skills
  • Ability to explain technical concepts to non-technical users
  • Strong organizational and time management skills
  • Ability to prioritize and manage multiple tasks
  • Electronics interest and/or experience a plus
Work Environment & Physical Requirements
  • Primarily office environment
  • May require occasional lifting of equipment (up to 25 lbs)
  • May require after-hours or on-call support depending on business needs
Compensation & Benefits
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development opportunities
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