Operations Manager, Fulfillment

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

SHIFT: Sunday - Wednesday

What is Factor?

We believe that health and wellness starts with food and what you put into your body. Our goal is to help our customers achieve their health and wellness goals. We focus on being physically fit and healthy with nutritious, purposeful eating. We want to help real people achieve real results without sacrificing time and energy trying to sort through the overwhelming amount of information.

We use the freshest, highest quality ingredients available, and our in-house culinary team is constantly working to optimize the nutritional value of every single meal. Meals arrive fresh and are fully prepared- simply heat in the microwave or oven and enjoy!

Job Description:

We are seeking a Fulfillment Manager in Goodyear, AZ to support our growing fulfillment needs. The Fulfillment Manager will take a hands-on approach and provide strategic operational leadership throughout production and fulfillment. We're searching for someone who is excited to build something extraordinary and share it with the world!

You will...

• Provide leadership from the front lines daily and immerse yourself to improve productivity, promote growth, encourage new ideas, and inspire change


• Lead a team of fulfillment supervisors and fulfillment workers to meet operational goals


• Map out, guide and improve daily operations through engaging and directing the team to ensure accurate delivery of customer orders


• Ensure adherence to OSHA, GMP, SQF, food safety, and facility compliance while meeting operational goals and improving production


• Coordinate product flow to guide the efficient process of receiving, storing, and distributing materials to departments


• Ensure continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse


• Promote a customer-first environment focused on and committed to delivering the highest quality product to our customers


• Analyze shift performance to identify operational opportunities, trends, and potential cost-saving improvements


• Partner with Production Planning team to implement devised production plans and adjust sequencing based on business need

You are…

• Successful leading teams and promoting partnerships at all levels and departments of an organization.


• Someone that listens to your team and values their ideas


• Recognize and resolve situations that are ambiguous or challenging, focus effort on meeting goals, and paving the way for efficiency


• Take calculated risks to change the status quo


• Strategic: you use logic identify alternatives, evaluate, and present approaches while thinking about contingency plans


• Customer-focused: you understand the importance of customer experience and delivering the planned customer outcomes with customer care and customer satisfaction

At a minimum, you have...

• 5+ years of operations management experience within manufacturing or production plant (food/beverage/perishables/CPG/eComm)


• 3+ years of experience managing 150-200+ employees in a hyper-growth organization


• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation)


• Continuous Improvement/Lean Manufacturing advocate (Six Sigma, APICS, Kaizen certification)


• Microsoft Excel (can maintain complex spreadsheets)


• Bachelor's Degree; High school diploma or GED

You’ll get…

• Competitive salary, 401k with company match that vest immediately upon participation, and company equity plan based on role


• Generous PTO, including sabbatical, and parental leave of up to 16 weeks


• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment


• Tuition reimbursement for continuing education (upon 2 years of service)


• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)


• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+


• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

It is the policy of HelloFresh/Factor not to discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, because they are a protected veteran, or any other protected classification under federal, state, or local law.

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

#Factor #JD1008

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com


• APAC: APACaccommodations@hellofresh.com


• United States: USCandidateAccommodations@hellofresh.com


• Canada: CAaccommodations@hellofresh.com