Job Title: Registered Pharmacy Technician

Job Description

This role supports pharmacy operations by serving as a primary point of contact for patients, clinicians, and clients, handling inbound and outbound calls related to prescriptions, refills, deliveries, and payment. The Customer Support Representative ensures a high level of service, accurate documentation, and timely coordination of medication distribution while working closely with clinical and operational teams.

Responsibilities

• Serve as the primary resource for inbound telephone calls to minimize workflow interruptions caused by non-clinical customer inquiries, such as general prescription status or financial questions.
• Handle inbound and outbound calls to schedule medication deliveries and payments, ensuring accurate information is captured in patient profiles so distribution can send packages in a timely manner.
• Respond directly to customer inquiries when appropriate and route calls to the appropriate staff to ensure prompt resolution and high customer satisfaction.
• Update concise and accurate progress notes in the management information system so other team members can quickly assess the status of referrals.
• Provide customer service by using the management information system to answer questions about refill needs, pending or shipped prescription status, insurance verification, and invoice requests.
• Answer patient questions and concerns during refill scheduling and transfer calls to the clinical team, including pharmacists and nurses, when clinical input is required.
• Identify and report adverse events and product complaints to clinicians in accordance with established procedures to support patient safety.
• Perform data entry related to prescriptions, insurance information, and customer interactions to maintain complete and accurate records.
• Utilize Microsoft applications and other systems to document interactions, track prescription status, and support operational workflows.
• Apply knowledge of insurance, medical claims, and prior authorization processes when assisting patients and clinicians with coverage-related inquiries.
• Demonstrate professional telephone etiquette and empathetic communication in all interactions with patients, clinicians, and clients.
• Perform other duties as assigned, which may vary slightly depending on specific team or program requirements.

Essential Skills

• Registered Pharmacy Technician in the state of North Carolina.
• Pharmacy technician certification and registration and/or prior pharmacy experience.
• Experience in customer service, preferably in a healthcare or pharmacy setting.
• Ability to work in a call center environment handling inbound and outbound calls.
• Proficiency with management information systems used in pharmacy or healthcare operations.
• Working knowledge of Microsoft applications, including basic computer and software skills.
• Excellent verbal and written communication skills.
• Ability to demonstrate empathy when speaking with patients and caregivers.
• Professional telephone manner with clear, courteous, and confident communication.
• Strong attention to detail when documenting information and updating patient profiles.
• Ability to handle insurance-related inquiries, including verification and basic claims questions.
• Capability to manage multiple tasks in a fast-paced environment while maintaining accuracy.

Additional Skills & Qualifications

• Customer service experience in a medical office or healthcare environment.
• Knowledge of medical terminology.
• Retail pharmacy experience.
• Experience with prior authorization processes.
• Pharmacy experience in any setting is a plus, but not strictly required.
• Medical claims experience is a plus, but not required.
• Data entry experience, particularly in healthcare or insurance contexts.
• Familiarity with insurance processes and coverage verification.
• Ability to collaborate effectively with pharmacists, nurses, and other clinical staff.
• Organized and enthusiastic approach to work with a focus on delivering high-quality service.

Work Environment

This is a hybrid position based in Cary, NC, USA. Training is conducted fully onsite, Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern Time. After training is completed, the permanent schedule runs Monday through Friday from 11:30 a.m. to 8:00 p.m. Eastern Time. The hybrid arrangement typically includes two days in the office and three days working remotely each week. The role operates in a call center-style environment that is closely integrated with pharmacy operations, using management information systems, Microsoft applications, and other pharmacy and insurance-related technologies. The setting is professional and patient-focused, with frequent phone interaction and collaboration with clinical and operational teams. Dress code in the office is professional and appropriate for a healthcare-related business environment.

#ActalentHiringNC

This is a Contract position based out of Cary, NC.

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Cary,NC.

This position is anticipated to close on Sep 3, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.