Patient Access and Care Coordination Specialist

The Patient Access and Care Coordination Specialist works collaboratively with clients and patients to ensure the timely scheduling of Patients’ appointments consistent with their requests and defined treatment plan.

What You'll Do

• Schedule medical appointments in the PHS scheduling tool as requested and directed by PHS Clients and the referred patients in a timely manner
• Update case status in the PHS scheduling tool with accurate and current information
• Update Client regarding status (balance of dollars allotted to each case) when patient expenses are nearing the maximum allotment to receive direction as to next steps, i.e. increase allotted dollar amount assigned to the case or close the case
• Refer out-of-network providers to the Provider Negotiation Specialist to obtain a single case agreement and to the Provider Contracting team to contract the provider to the PHS network
• Service non-English speaking patients/Clients by using the contracted language services company and/or other bi-lingual team members as available

What We're Looking For

• High School Diploma or equivalent (GED) and 2 years of experience working in a healthcare, insurance, claims processing, and/or medical billing/pricing setting
• Associate's degree in business or related field of study from an accredited college or university is preferred
• Certification from a recognized Medical Assistant training program is preferred
• Prior patient scheduling, billing, and insurance verification experience is preferred
• Demonstrated proficiency in Microsoft Office – Excel, PowerPoint, Word, MS Teams
• Bi-lingual in English and Spanish is preferred based on business needs

Competencies

• Detail focused and the ability to multi-task and adhere to established goals
• Ability to work in a fast paced, changing environment; flexible to meet business needs
• Results driven team player
• Ability to maintain confidential information as required
• Excellent communication skills (oral and written)
• Superb organizational, problem solving, and time management skills
• Ability to maintain a calm and professional demeanor in stressful situations

Why You'll Love Working at Prime Health Services

• Medical Insurance (high deductible plan with an HSA)
• Dental Insurance
• Vision Insurance
• Short-term and long-term disability paid by the company
• Group term life paid by the company
• Generous PTO Policy
• Employee recognition programs with monetary rewards
• Corporate office amenities
• Regular employee events

About Us

Prime Health Services (PHS) is a national medical cost containment company with a noteworthy PPO Network used by insurance carriers, TPA’s, self-insureds, and governmental entities. Our tech-focused nature allows clients to take advantage of the flexibility of customization while not compromising on bill processing speed. Since 2001, we have specialized in medical provider network development and offer clients a tailored approach to medical cost containment: quality health care at discounted rates.

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