Business Applications Support Specialist

• High school diploma or GED required; associate degree in business, information technology, or a related field preferred

• Previous experience in application support, help desk, customer service, business operations, or a related support role preferred.
• Comfortable learning and supporting multiple business applications and processes.
• Basic troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Customer-focused approach with the ability to work effectively with users at all levels of the organization.
• Ability to manage multiple support requests and shifting priorities.
• Experience with ticketing systems, Microsoft Dynamics GP, SalesPad, or similar business applications is a plus.

• Application Support - Ability to learn business applications, assist users, resolve common issues, and recognize when escalation is needed.
• Customer Service - Ability to listen, communicate clearly, and provide timely, professional support to internal users.
• Troubleshooting - Ability to gather information, reproduce issues, follow documented procedures, and identify likely causes.
• Ticket Management - Ability to document, prioritize, track, update, and close support requests accurately.
• Documentation - Ability to create clear knowledge articles, user guides, support notes, and standard operating procedures.
• Attention to Detail - Thoroughness in documenting issues, validating results, and completing assigned tasks.
• Teamwork - Ability to work effectively with Business Analysts, Developers, system owners, vendors, and the general IT support team.
• Continuous Learning - Willingness to build knowledge of business applications, company processes, and support practices.

BEHAVIORAL REQUIREMENTS

As part of a team-based work environment, must be able to demonstrate the following Job Competencies:

Job Competencies

• Reliability/Dependability - Responds to internal customer needs, questions, and concerns in an accurate and timely manner. Follows through on commitments, assignments, and tasks.
• Technical Skills/Knowledge - Maintains the knowledge and skills needed to perform the job effectively and seeks assistance when appropriate.
• Work Standards - Takes responsibility for actions, results, and mistakes; performs work thoroughly, accurately, and reliably.
• Respects Diversity - Respects the Company’s diverse workforce and treats others with dignity and professionalism.
• Teamwork - Supports team goals, welcomes feedback, shares information, and contributes to positive working relationships.
• Adaptability - Approaches change constructively and remains effective when priorities, systems, or business needs change.
• Positive Working Relationships - Listens to others, communicates respectfully, and works cooperatively with business users and team members.
• Flexibility - Supports business needs with an appropriate sense of urgency and assists outside the primary work area when needed.