• Duties/Responsibilities:
• Travel to all regional properties seven days per month, for inspections and in-person support as needed
• Assist with interviewing, hiring, and onboarding of new property managers
• Provide on-site property managers with training and career development opportunities
• Ensure that company KPIs are being met in the realms of occupancy, receivables, compliance, physical upkeep, and spending
• Fill in for property managers in the event of position vacancy due to separations of employment, vacations, leaves of absence, etc.
• Help form solutions to problems when a property manager needs direction
• Assist with tenant conflict resolution that escalates beyond a level that the property manager cannot resolve independently
• Handle correspondence with HUD, state office, contractor administrators
• Coordinate with Human Resources/Director of Property Management regarding staff performance issues to determine appropriate progressive disciplinary or targeted training action
• Conduct annual performance review evaluations for property managers, in coordination with Human Resources/Director of Property Management
• Approve purchases between $750 to $3,000 by following best practice (ensuring vendor is competitive and capable)
• Remain up to date on all industry-specific knowledge and required training credentials
• Oversee property compliance with HUD regulations, LITHC program requirements, and internal Company policies
• Ensure timely communication with property staff regarding policy/procedure changes, rent increases, compliance requirement changes, etc.
• Prepare and present property analytics to the Director of Property Management on a monthly basis, including occupancy rates, the average number of days units, A/R in dollars and percent, number of tenant certifications/annual re-certifications complete, and number of completed work orders
• Provide support and input in the creation and development of company policy regarding onboarding, training, operations, and compliance.
• Fulfill all other assigned duties as deemed necessary and appropriate
• Periodically assist with marketing efforts for assigned properties to increase operational performance
• Required Skills/Abilities:
• Excellent verbal and written communication skills
• Excellent communication and leadership skills
• Excellent time management skills with a proven ability to meet deadlines
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Ability to prioritize tasks and delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment
• Ability to make independent decisions when circumstances warrant such action
• Proficient with Microsoft Office Suite or related industry-specific software
• Education and Experience:
• High school diploma or equivalent required; Associate degree or higher preferred.
• At least five years of related affordable housing property management experience are required.
• Certified Occupancy Training Specialist and Fair Housing/industry-specific training/certifications must be up to date at the time of hire or completed as assigned by the HR department.
• Work Context:
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel and work off-site frequently.
• Ability to work remotely – via mobile phone and laptop PC – as needed.
• Engage in communications via e-mail, text, phone calls, virtual meetings, and face-to-face discussions.
• Benefits:

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