Business Tax Specialist

BUSINESS TAX SPECIALIST

CAP Government, Inc. is seeking a Business Tax Specialist to join our growing team! The qualified candidate is responsible for advanced technical, customer-facing, and compliance duties related to the administration of local business taxes, licensing, and revenue collection. This position requires considerable attention to detail and the ability to interpret and consistently apply state law, City ordinances, and departmental policies when reviewing business tax applications.

Responsibilities:

Business Tax Processing & Compliance

• Reviews, processes, and approves complex business tax applications, renewals, amendments, and payments.
• Conducts detailed verification of required documentation (insurance, corporate registrations, professional licenses, zoning approval, etc.).
• Identifies discrepancies, fraud indicators, or incomplete submissions and takes appropriate investigative or corrective action.
• Ensures compliance with municipal code, state statutes, and departmental policies.

• Interprets and applies Florida Statutes, City ordinances, and departmental policies when reviewing business tax applications and determining compliance requirements.
• Researches business activities and ownership information to determine applicable business tax classifications and required documentation.
• Exercises independent judgment in evaluating complex or non-routine applications and resolving compliance-related issues

Customer Service & Public Interaction

• Provides expert-level guidance to business owners, residents, and internal partners regarding business tax regulations, exemptions, and procedures.
• Responds to escalated or complex inquiries via phone, email, and in person.
• Explains regulatory requirements and business tax obligations to business owners, contractors, and members of the public in a clear and professional manner. Delivers professional, high-quality service while managing difficult or sensitive interactions.

Financial & Administrative Duties

• Performs daily accounting-related tasks including billing, fee calculation, payment processing, reconciliation, and reporting.
• Balances cash drawers, prepares deposits, and ensures accuracy of revenue entries.
• Maintains electronic and physical records; ensures data integrity and adherence to retention policies.
• Compiles daily, weekly, and monthly operational reports.

Technical & Operational Support

• Assists in workflow coordination, assigning daily tasks, and offering subject-matter expertise.
• Performs research using internal systems and external government resources.
• Participates in audits, quality checks, and process improvement initiatives.
• Serves as a technical resource to staff regarding business tax procedures, ordinance interpretation, and application requirements.