Key Responsibilities

Operations & Leadership

• Oversee the daily operations of the practice and multiple office locations.
• Develop and implement policies, procedures, and systems that improve efficiency and patient experience.
• Lead, supervise, coach, and hold staff accountable for performance and expectations.
• Conduct regular staff meetings and performance evaluations.
• Assist with recruiting, hiring, onboarding, training, and employee retention.
• Address employee performance and disciplinary issues when necessary.

Financial & Practice Performance

• Monitor practice production, collections, accounts receivable, and profitability.
• Review daily, weekly, and monthly financial and operational reports.
• Identify opportunities to improve collections, reduce unnecessary expenses, and increase efficiency.
• Work with billing and insurance teams to improve revenue cycle performance.
• Establish and monitor Key Performance Indicators (KPIs) for the practice and staff.

Patient Experience & Scheduling

• Ensure patients receive exceptional service from the first phone call through completion of treatment.
• Oversee scheduling efficiency and provider utilization.
• Monitor cancellations, no-shows, treatment acceptance, and patient satisfaction.
• Develop systems to improve communication and the overall patient experience.

Compliance & Administration

• Ensure compliance with HIPAA, OSHA, and applicable healthcare regulations.
• Oversee office policies, employee files, timekeeping, and administrative procedures.
• Coordinate with vendors, technology providers, laboratories, and outside service partners.

Strategic Growth

• Work directly with practice ownership to develop and execute growth strategies.
• Assist in evaluating new services, providers, technology, marketing opportunities, and expansion.
• Help build a strong culture of accountability, professionalism, teamwork, and excellence.

At The Maryland Oral Surgery Group (MOSG), we believe that excellent patient care begins with a team that feels valued, supported, and empowered. When you join MOSG, you’re not just starting a job—you’re becoming part of a family dedicated to excellence in oral and maxillofacial surgery.

Here’s why our team loves working here:
Patient-Centered Mission – Every day, we make a real difference in people’s lives by restoring health, comfort, and confidence.
Professional Growth – We offer ongoing training, mentorship, and opportunities to advance your skills in a supportive environment.
Collaborative Culture – Our team works together with respect, trust, and a shared commitment to exceptional care.
Cutting-Edge Technology – You’ll have access to modern surgical tools, digital imaging, and the latest treatment techniques.
Two Convenient Locations – Work in state-of-the-art facilities in Upper Marlboro and Bowie, Maryland.
Work-Life Balance – We respect your time and strive for schedules that allow you to thrive both at work and at home.
Join us at MOSG and be part of a practice where your skills are valued, your voice is heard, and your work truly matters.