Service Technician

Job Title: Service Technician II

Location: Onsite at customer locations (Healthcare Facilities)

Employment Type: Full-Time, Contract Position

About the Role

We are seeking an experienced and customer-focused Field Service Technician to join our Managed Services team. This role involves providing hands-on technical support and maintenance for Windows-based systems at healthcare client sites. The ideal candidate is professional, adaptable, and able to deliver exceptional customer service in a fast-paced, regulated environment.

Key Responsibilities:

Client Device Setup & Support

• Re-image and configure Windows client computers according to company and client standards.
• Install, upgrade, and replace system components (RAM, SSDs, network cards, peripherals, etc.).
• Perform routine system maintenance, diagnostics, and troubleshooting.
• Ensure all hardware and software installations meet healthcare security and compliance requirements (e.g., HIPAA).

Customer Interaction & Communication

• Maintain a professional demeanor while working in clinical and administrative areas.
• Communicate clearly, respectfully, and effectively with non-technical users.
• Manage scheduling for services at client sites and plan efficient routes.

Service Management

• Successfully complete onsite training at the client facility in the San Francisco Bay area.
• Document all work performed, including device configurations, asset information, and ticket updates.
• Escalate complex technical issues to senior engineers or the service desk as appropriate.
• Collaborate with remote MSP teams to ensure seamless delivery of IT services.
• Follow all safety and security protocols while working in healthcare facilities.

Qualifications:

Technical Skills

• Proficiency with Windows 7/10/11 setup, imaging, and troubleshooting.
• Experience with endpoint management tools.
• Understanding of networking fundamentals (IP addressing, connectivity, Wi-Fi troubleshooting).
• Familiarity with hardware installation and component upgrades.
• Experience with ticketing and documentation systems (e.g., ConnectWise, ServiceNow, Autotask).

Soft Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation and ability to build trust with clients.
• Dependable, self-motivated, confident, and able to work independently with minimal supervision.
• Represent the MSP client with professional presence and situational awareness in sensitive healthcare environments.
• Strong organizational skills and attention to detail.

Requirements:

• 4+ years of experience in field service, IT support, or a similar technical role involving computer controlled systems, instruments or machinery.
• Must be able to attend and successfully complete onsite training at the client facility.
• Valid driver’s license and reliable transportation (onsite visits required).
• Ability to lift and carry computer equipment (up to 40 lbs.).
• Must pass background checks and meet healthcare site access requirements.
• Availability to work during standard business hours, with occasional after-hours support as needed.
• Regional travel is required

Preferred Qualifications:

• CompTIA A+, Network+, or Microsoft certifications.
• Prior experience working in healthcare IT environments.
• Prior experience working on instrumentation.
• Knowledge of HIPAA and data privacy best practices.

Why Join Us:

• Be part of a collaborative MSP team supporting critical healthcare operations.
• Gain exposure to diverse IT environments and technologies.
• Competitive compensation, training opportunities, and career advancement within the MSP.