Front Office Medical Assistant - Floating Gwinnett County

Job Summary:

The Front Office Assistant is responsible for supporting the Front Office Manager with general front office duties.

Job Responsibilities:

• Meet and greet patients in courteous, polite, and helpful manner.
• Answer multi-line phone system and route calls appropriately.
• Obtain and process new patient paperwork.
• Obtain PI Letter of Protection (LOP) for Personal Injury Patients.
• Set up new patients in the EMR and on related spreadsheets.
• Communicate with patients via Aloha and PandaDocs.
• Manage EMR patient scheduling.
• Build and maintain patient travel cards.
• Check-in / Check-out patients.
• Manage patient flow directing patients to treatment.
• Respect and maintain privacy of patients.
• Maintain a neat environment at the Front Office and Waiting Room Areas.
• Check email, voice mail, and postal mail.
• Maintain office supply inventory and submit office supply requests according to company procedures.
• Perform general office duties, such as scanning, faxing, making copies, etc.
• Assist the Chiropractor by administering modality treatments (heat, ice, electrical stimulation, etc.).
• Participate in staff meetings and scheduled company meetings.
• Assist with MRI scheduling.

Qualifications:

• High School Diploma or equivalent.
• Ability to communicate clearly and effectively, both written and verbally.
• Strong organizational abilities to manage schedules, maintain records, and ensure the smooth operation of front office activities.
• Customer Service Oriented.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office tools.

Key Competencies:

• Professionalism.
• Adaptibility.
• Teamwork and Collaboration.
• Time Management.
• Multi-Tasking.
• Attention to Detail.

Work Environment:

Patient-facing setting that requires multitasking, excellent communication skills, and the ability to stay organized in a busy, often high-pressure atmosphere.

Physical Requirements:

• Handling patient charts or files.
• Assisting patients with forms or answering questions in person.
• Managing office equipment.
• Cleaning and disinfecting work areas.
• Answering phone calls/Emails, greeting patients, and interacting with staff.

Note to Employee:

This job description outlines the general responsibilities and expectations for the position. Duties may be adjusted as organizational needs evolve.