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ServiceNow Business Analyst (351)

Arlington, VA Closed
iTech AG is looking for ServiceNow Business Analyst (351) in Arlington, VA. This local job opportunity with ID 3839131524 is live since 2026-09-17 02:20:12.

Job Description
Job Description
OVERVIEW
iTech AG is seeking a ServiceNow Business Analyst to support the Plan Discovery initiative for SBP’s multi-year Inquiry360 transformation program. This initiative supports onboarding BCBS Local Plans onto a centralized customer service and inquiry management platform while preparing for future ServiceNow-enabled operational modernization.
The consultant will perform Discovery activities, facilitate stakeholder alignment, document current-state operations, identify process and technology gaps, and define future-state workflows aligned to Inquiry360 and future ServiceNow implementation objectives.
ROLES AND RESPONSIBILITIES
  • Perform Discovery and business process analysis activities across multiple BCBS Local Plans
  • Facilitate workshops and SME sessions to capture:
  • Current-state workflows
  • Operational variations
  • Pain points and opportunities
  • Technical and integration dependencies
  • Document:
  • As-is and future-state workflows
  • Functional and non-functional requirements
  • Gap analysis findings
  • Readiness assessments
  • Executive summaries and onboarding recommendations
  • Analyze APIs, data flows, integrations, legacy platforms, and system dependencies
  • Support future-state process standardization and workflow optimization aligned to ServiceNow capabilities
  • Support governance meetings, executive reporting, and transition into implementation phases
  • Ensure deliverables are implementation-ready, scalable, and aligned to the broader transformation roadmap
  • Other duties as assigned
MINIMUM QUALIFICATIONS
  • 2+ years actively working with ServiceNow
  • 2+ years of experience in business analysis, process consulting, or operational transformation
  • Strong experience conducting enterprise Discovery and requirements gathering activities
  • Experience facilitating workshops and stakeholder alignment sessions
  • Strong background in:
  • Business process mapping
  • Gap analysis
  • Workflow documentation
  • Requirements management
  • Experience working across business and IT organizations
  • Excellent communication, facilitation, and executive presentation skills
  • Must be eligible to work in the United States only
EDUCATIONAND CERTIFICATIONS
  • Bachelor’s degree
PREFERRED QUALIFICATIONS
  • ServiceNow CSA certification
  • Familiarity with ServiceNow ITSM, CRM, or CSM
  • Experience supporting healthcare payer or federal program operations
  • Experience supporting greenfield implementations and organizational change initiatives

Required Skills