DOUGLAS ELLIMAN OF LI LLC is looking for Business Operations Associate in Austin, TX.
This local job opportunity with ID 3846470949 is live since 2026-09-22 05:28:01.
General Description:
The Brokerage Operations Associate will support the smooth operation of the Austin office and of all Douglas Elliman provided platforms and services. The individual will coordinate the experience for agents joining the Austin market, support agents in their use of company platforms, and maintain the office as a professional working environment.
The Executive Sales Manager leads the Austin office. The Brokerage Operations Associate supports the Executive Sales Manager in the day to day operation of the office, and works with the Operations department on onboarding, platforms and process. The individual is a point of contact in the office for agents, clients, and visitors, and works across all Douglas Elliman staff departments to resolve agent needs.
The individual must be a good problem-solver, able to work well independently and collaboratively, and must possess a high level of interpersonal skills to provide white glove customer service to Douglas Elliman agents.
This is an entry level position and the first level of the Texas brokerage operations career path. Prior real estate or brokerage experience is not required. Platforms, onboarding process, and operational detail are taught on the job.
Essential Functions:
Agent Onboarding
Coordinate onboarding for new agents against the established onboarding checklistServe as the point of contact for each new agent through their first weeksSet up system credentials, email, and CRM access prior to start dateArrange building access, keys, and parking credentialsOrder business cards, sign riders, and name badgesPrepare welcome materials and conduct office orientationCoordinate with Marketing, PR, and Accounting to complete each department's requirementsSchedule onboarding and training sessions and confirm attendanceConduct thirty, sixty, and ninety day check-ins and escalate outstanding itemsMaintain onboarding records and report statusAgent Support
Serve as a point of contact for agents, team members, and transaction coordinatorsMonitor and respond to the Texas agent support inbox and ticket queueMonitor office messaging channels during business hoursAnswer routine questions on platforms, process, signage, and office mattersEscalate to Marketing, Accounting, IT, Relocation, or Legal with supporting detailFollow up on escalated items through to resolutionReport recurring issues to the Operations departmentTraining & Platform Support
Deliver platform walkthroughs to new agents using company training materialProvide one-to-one platform support to existing agentsAttain and maintain proficiency in all company platforms as they are updated or releasedSupport training sessions delivered by the Operations departmentAssist with creation of listing presentations, mailings, printing, and binding as requested by agentsTroubleshoot office technology and escalate to Regional ITReception
Greet agents, clients, and visitors arriving at the officeAnswer inbound calls, route, and take messagesManage walk-ins including prospective clients and agentsMaintain entire front reception areaMaintain visitor and office access proceduresFacility Management
Maintain conference rooms and the schedule of usage, including set-up for meetings and guestsMaintain, clean, and stock kitchen for full usageMaintain restrooms in stocked and presentable condition and arrange cleaning as requiredManage copy areas, paper, toner, and marketing suppliesCoordinate with building maintenance, landlord, and outside vendors on repairs and servicesManage office access systems, alarms, and everyday facilities itemsMaintain office presentation including seasonal and marketing displaysInventory Management
Manage the office supply inventory system for all regularly stocked on-hand itemsPlace special orders for supplies provided to agents and all staff departmentsMaintain full supply of marketing materials for listing presentationsMaintain refreshment and snack inventoryProcess incoming and outgoing mail, packages, deliveries, and checksEvent & Meeting Management
Coordinate sales meetings, including room set-up, catering, and materialsCoordinate holiday parties and social gatheringsIssue invitations and track attendance for office eventsSupport local, regional, and national-initiative events hosted in the Austin market, including venue coordination, room blocks, and suppliesManage day-of event logisticsReconcile event expenditure against budgetOperations Support, as needed
Complete assigned deliverables for the Operations department as projects ariseSupport technology system build-outs, implementation, and rollout in the Austin marketTest new platforms and provide feedback prior to agent releaseDocument office processes to support consistency and handoverCollect and maintain HR documentation for the marketSupport local rollout of process changes and communicate them to the officeRaise conflicts between office commitments and Operations requests to the Executive Sales Manager, who sets priorities for the officeQualifications:
Must be very organized and detail-orientedStrong oral, written, and interpersonal (in-person) communication skillsProficient in Microsoft Word, Outlook, Intranet, and InternetAble to learn new platforms quickly and explain them to non-technical usersAble to manage competing priorities in a frequently interrupted environmentComfortable working with ambiguity in a business that changes frequentlyCustomer service, hospitality, administrative, or coordination background a plusReal estate experience a plusCareer Path:
Brokerage Operations Associate is the first of two levels in the Texas brokerage operations path. The second is Brokerage Operations Manager, which carries ownership of the onboarding process for the market, design and delivery of training, and independent Operations project work.
The criteria for advancement are published and reviewed quarterly, beginning at the ninety day mark. Time in the role is not one of them.
Schedule:
On site at the Austin office, Monday through Friday, 9:00am to 5:00pm. Occasional evening and weekend work is required for office and regional events.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Compensation details: 30.22-35.71 Hourly Wage
PIcd-8845
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