Job Title: Medical Assistant - Pharmacy & Medication Support Specialist
Location: Tucson, AZ Job Type: Full-Time, Monday-Friday, 8:00 AM – 5:00 PM
About Us:
At Personalized Healthcare of Arizona, we are dedicated to providing personalized health solutions tailored to the unique needs of our patients. Our practice is built on a foundation of compassion, innovation, and a commitment to patient-centered care. As a membership-based practice, we prioritize meaningful relationships and comprehensive care over volume-driven models.
We are seeking a Certified Medical Assistant to join our growing team in a specialized support role focused on medication management services. This position works closely with our Clinical Pharmacist to help patients navigate medication access, insurance requirements, and prescription-related processes while supporting exceptional patient care.
Position Summary:
The Certified Medical Assistant serves as a key member of the clinical pharmacy team. Reporting directly to the Clinical Pharmacist, this individual is responsible for coordinating medication-related administrative processes, including prior authorizations, patient assistance programs, specialty medication workflows, prescription coordination, and communication with pharmacies and insurance carriers.
The ideal candidate has experience navigating medication-related terminology, insurance requirements, and healthcare workflows and enjoys helping patients overcome barriers to accessing prescribed therapies.
Responsibilities: Medication Access & Prior Authorization Support:
- Prepare, submit, track, and follow up on prior authorization requests for medications, medical supplies, and specialty therapies.
- Gather and organize clinical documentation required by insurance carriers to support authorization requests.
- Monitor authorization statuses and communicate updates to providers, pharmacists, staff, and patients.
- Assist with appeals, reconsiderations, and payer correspondence related to medication approvals and denials.
- Maintain organized documentation of authorization activity within the EHR.
Pharmacy Coordination:
- Coordinate with retail pharmacies, specialty pharmacies, infusion pharmacies, and pharmaceutical representatives.
- Assist with prescription-related follow-up, refill coordination, and medication procurement processes.
- Support patient enrollment in manufacturer assistance, copay assistance, and patient support programs.
- Help identify and resolve medication access barriers, insurance coverage issues, and pharmacy-related concerns.
Administrative Support:
- Maintain accurate documentation in the electronic health record (EHR).
- Review medication lists for completeness and identify discrepancies for pharmacist review.
- Assist with medication monitoring programs and population health initiatives as directed.
- Track medication-related tasks, renewals, follow-up dates, and patient outreach activities.
- Support reporting and administrative projects related to pharmacy services.
Patient Communication:
- Communicate with patients regarding authorization status updates, pharmacy coordination, and medication access requirements.
- Educate patients on administrative aspects of obtaining medications, including insurance requirements and assistance programs.
- Provide exceptional customer service while maintaining confidentiality and professionalism.
Team Collaboration & Compliance:
- Work closely with the Clinical Pharmacist, providers, care coordinators, and administrative staff to support patient care.
- Adhere to HIPAA requirements and organizational policies.
- Participate in workflow improvement initiatives designed to enhance medication access and patient experience.
Qualifications: Required
- Current Medical Assistant certification (CMA, RMA, or equivalent).
- High school diploma or GED.
- Current BLS/CPR certification.
- At least one year of experience in a medical office, pharmacy, prior authorization, referral, or insurance coordination role.
- Strong understanding of medical and pharmaceutical terminology.
- Experience working within an electronic health record system (eClinicalWorks preferred).
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines.
Preferred
- Prior authorization experience.
- Experience supporting specialty medications, biologics, infusion therapies, or chronic disease management programs.
- Familiarity with Medicare, commercial insurance, and pharmacy benefit processes.
- Experience with patient assistance programs and medication affordability resources.
- Experience working with clinical pharmacists, primary care providers, or specialty care practices.
What We Offer:
- Competitive salary and benefits package, including medical, dental, and vision insurance.
- Paid time off (PTO) and paid holidays.
- Professional development and training opportunities.
- A supportive, collaborative environment focused on patient-centered care.
- The opportunity to help patients access life-changing therapies and improve health outcomes.
