Service Clerk

Louisville - Louisville, KY 40299

Position Type: Full Time Job Shift: Day Education Level: High School Travel Percentage: Negligible

Job Summary: The Service Clerk will perform a variety of service and administrative office support functions under the direction of the Branch Service Manager

Job Responsibilities:

• Bill and inventory oil and diesel fuel usage
• Assist in opening and closing customer work orders.
• Open all factory campaigns and have parts ordered for the campaigns
• File all warranty claims direct with our vendors and process warranty credits.
• Update MSDS sheets
• Assist with technicians service reports and balance with Paycom time record system
• Answer branch calls during high volume situations.
• Open work orders and order parts for Care/lube services.
• Perform the monthly mileage report.
• Assist in scheduling technicians.
• Other duties as assigned

• Must have High School Diploma or equivalent,
• Must have a minimum of 2 years experience in billing, inventory and warranty claims.
• Excellent written and oral communication and basic mathematical skills.
• Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and good knowledge of office equipment.
• Knowledge of heavy equipment operations and mechanical functions is desirable
• Ability to stoop, kneel, push, pull, twist and carry and lift up to 40lbs.
• Maintain excellent customer service
• Must be able to pass a background, physical, and drug screen