At HealthCore Clinic, we pride ourselves on being a premier medical employer and learning institution for individuals willing to serve the underinsured. Our “You-Centered” approach to healthcare for our clients only works because we employ, train and retain the best of the best. At Healthcore Clinic, we believe healthcare is a human right whose access should not be bound by finances. If you believe in our philosophy and are fun loving, open minded, caring and flexible with your schedule, then you have come to the right place. We are people serving people, serving people. We are looking for a dynamic individual to join our family at Healthcore Clinic.

Reports To: Integrated Health Manager
Job Purpose: The Medical Intake Specialist is responsible for greeting, assisting, and answering questions and inquiries for all guests in person or over the telephone. This position is also responsible for utilizing HCC Provider and treatment room time effectively by scheduling appointments in person or over telephone. This position ensures an elevated level of customer service and requires the employee to always be professional and courteous.

• Patient Documentation: Copies patient insurance cards and any other documents that need to be added to patient charts.
• Form Creation: Creates forms as needed.
• Financial Support: Serves as a backup to the payment center and explains Contract for Care program information to any who cannot afford to pay for healthcare.
• Records Management: Scans necessary paperwork into patients’ Electronic Medical Record (MR).
• Policy Compliance: Follows procedures, steps, and policies as mandated in HealthCore’s manuals.
• Facility Maintenance: Keeps the front desk area clean and presentable and restocks any supplies as needed.
• Other Duties: Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Education: High School Diploma or GED equivalent required.
• Experience: Minimum of one (1) year clerical experience in a medical office setting preferred.
• Technical Skills: Ability to type at minimum forty words per minute (WPM).
• Language Skills: Bi-lingual in English and Spanish preferred.
• Medical Knowledge: Ability to understand medical, dental, and behavioral terminology.
• Mission Alignment: Able to support the mission, philosophies, goals, and objectives of HealthCore Clinic.
• Communication: Ability to communicate effectively with vulnerable populations including those made vulnerable by their financial status, personality characteristics, place of residence, health status and/or age.
• Demeanor: Have a positive, friendly, and professional demeanor with excellent interpersonal skills.
• Data Management: Assist with gathering data and inputting data into databases.
• Computer Literacy: Strong computer literacy, especially with Microsoft Office Suite.
• Office Skills: Strong office skills including accurate typing, data entry, and filing.
• Equipment Operation: Able to operate office machinery, i.e., copiers, fax machines, multi-line telephone.
• Detail Orientation: Attention to detail and ability to compose and generate documents and reports.
• Time Management: Able to complete and submit required documentation on time.
• Regulatory Compliance: Understand and operate within policy, rules, regulations, and accreditation standards.
• Customer Service: Ability to work productively with internal and external customers.
• Collaboration: Adept at collaborating well with team members.
• Work Ethic: Demonstrated positive work ethic.
• Reporting: Keep supervisor informed about progress and problems.
• Communication Skills: Excellent written and verbal communication skills.
• Organization: Excellent organizational skills, attention to detail and time management skills.
• Adaptability: Ability to multi-task and organize work effectively while working independently and/or as a cooperative team member.
• Flexibility: Remain flexible to withstand unpredictable changes to workflow and schedules.
• Confidentiality: Ability to maintain absolute confidentiality regarding HCC matters.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is usually a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually quiet.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and stand; walk; use hands to finger, handle or feel; and occasionally lift and/or move up to twenty pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.