New Business Specialist

Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002. Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages. With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia.

THE OPPORTUNITY

Title: New Business Specialist I (Bilingual)

Job Type: Full-time Non-exempt

Reports to: Underwriting Manager

Location: Austin, TX (Corporate Headquarters located in the Domain)

At Citizens, Inc., we've curated an exceptional work environment that goes beyond the ordinary. Our open-plan workspace offers panoramic views of the Domain with multiple conference rooms readily available. Start your day with complimentary coffee in our large break area, enjoy walks on the scenic trails nearby, or hit our onsite gym. Our Lunch Drop service provides the luxury of delivering delicious meals directly to our suite for a stress-free lunch break. For financial needs, the onsite bank is at your service. Furthermore, enjoy the convenience of free covered parking in our garage, featuring charging stations for electric vehicles. Participate in our various monthly employee events designed to enhance our cultural engagement. At Citizens Inc., we prioritize strong employee involvement to foster a dynamic workplace culture. Elevate your career with us, where your workplace is more than just an office; it's a destination for growth, innovation, and a flourishing community.

Summary: This is an administrative position that requires high attention to detail with work in a production environment requiring entry of at least 50 applications per day with minimal errors (3% or less). The New Business Specialist I is expected to be cross trained in all aspects of New Business that relate to application entry, requesting/receiving underwriting requirements, management of departmental email in box, phone calls, and policy build. The majority of all communication is done in Spanish.

WHAT YOU WILL GET TO DO

1. Application Processing:

· Key, review, and prepare New Business applications

· Process 50 or more applications per day with a 3% or less error rate

· Perform daily building and mailing of all policies issued in prior daily cycle

2. Attendance and Reliability:

· Maintain an excellent attendance record

3. Email and Communication Management:

· Manage departmental email inbox

· Communicate additional underwriting requirements to Independent Consultants (both written and verbal)

4. Collaboration:

· Work closely with Underwriters, other specialists, and Marketing Team

5. Process Improvement:

· Review internal processes, procedures, and policies to provide recommendations for improvement

6. Professional Development:

· Continue education in insurance professionalism

7. Performance Measurement:

· Measure and report the Key Performance Indicators relevant to this position

WHAT YOU NEED TO SUCCEED

• High School diploma or equivalent
• One year of experience in a high-volume data processing role
• Bilingual in Spanish and the ability to communicate in English/Spanish (both written and verbal) in a polished, precise but friendly manner.
• Skill in high volume data processing with minimal errors
• Ability to work in multiple systems and applications.
• Ability to establish rapport and build relationships in a professional manner.
• Ability to clearly and effectively communicate and escalate issues to management.
• Ability to develop and maintain positive working relationships with internal/external stakeholders.
• Ability to operate in a fast-paced environment shaped by constant change and innovation.
• Proficient with SharePoint and Microsoft Office products, including Word, Excel, and PowerPoint.

BENEFITS (the fun stuff)

As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our customers, communities, and one another. We believe in fostering a culture of camaraderie, where your ideas are valued, and collaborative efforts drive innovation. Our commitment to rewarding work extends beyond professional growth to recognize your individual contributions and achievements.

We take a complete approach to our employees' well-being. Our benefits package includes medical, dental, vision, short-term and long-term disability, AD&D, group term life insurance, and a matching 401k to secure your financial future. Our benefits plan allows for Virtual Visits and access to our Employee Assistance Program, showcasing our commitment to your health and work-life balance. Enjoy the added perks of generous Paid Time Off and holidays, ensuring you have the time to recharge and savor life outside of work. Join us and embrace a workplace that values not only your professional growth but also your personal fulfillment.

At Citizens, our employees and customers are at the heart of everything we do. Our success as a company begins with our team of employees and departments to service our customers. That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.

Citizens is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all qualified applicants are encouraged to apply.