Service Administrator

Glendora Employment Agency, Inc. is a boutique staffing firm located in the foothills of the San Gabriel Valley. We specialize in connecting local employers with local talent. We are currently seeking a Customer Service Administrator for a roofing company in Azusa.

JOB DESCRIPTION:

Duties for this position include, but are not limited to:

• Handle inbound customer calls and inquiries.
• Create, update, and track work orders.
• Process jobs from start to completion.
• Prepare and maintain project documentation.
• Manage billing and invoicing processes.
• Resolve customer issues in a timely manner.
• Coordinate with internal departments and field teams.
• Process employee timesheets and support payroll tasks.
• Prepare customer proposals and estimates.
• Conduct follow-up calls to ensure satisfaction.
• Maintain accurate records and data entry.
• Support daily administrative operations.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Ideal candidates should possess the following skills/qualifications demonstrated through previous work experience:

• Must be fluent in Spanish.
• At least three years of administrative and customer service experience required.
• Experience in a construction or service-based environment preferred.
• Able to work overtime and weekends if needed.
• Strong communication and customer service skills.
• Excellent attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Proficient in Microsoft Outlook, Excel, and Word.
• Previous customer service or administrative experience.
• Reliable and able to meet deadlines.

Position Type: Temp-to-Hire

Training Schedule: Monday – Friday from 7:00am – 11:00am (20 hours/week)

After Training / Regular Schedule: Monday – Friday from 6:30am – 3:30pm (40 hours/week)

Pay Rate: $26 – $27/Hour (Depending on experience)

Glendora Employment Agency, Inc. is a boutique staffing firm located in the foothills of the San Gabriel Valley. Glendora Employment Agency, Inc. specializes in bringing local job seekers together with local employers. Benefits offered by client once successful candidate goes is hired by client.

GEA, Inc. - Bringing People and Business Together Since 1956