Schedule: Monday through Friday, 40 hours per week, with an estimated 80 hours of overtime per year
Location: Santa Fe Indian Health Service, 1700 Cerrillos Road, Santa Fe, New Mexico 87505
Full benefits - Health Insurance, Dental and Vision
2 weeks PTO
7 days sick paid leave
Key Responsibilities:
-Answer phone calls professionally and address patient queries.
-Provide excellent customer service and greet patients/visitors warmly.
-Check patients in for appointments, assist with scheduling, and update billing information.
-Act as a liaison between providers, patients, and visitors, facilitating communication.
-Assist doctors and nurses with medical exams, tests, and ordering supplies.
-Manage, scan, and refile medical records, ensuring completeness and compliance.
-Handle Release of Information (ROI) forms and ensure accurate record releases.
-Enter and monitor information requests in RPMS/ROI, maintaining accurate records.
-Conduct searches for lost records, perform quality audits, and prepare records for retirement.
-Ensure all tasks comply with Health Insurance Portability and Accountability Act (HIPAA) regulations.
Qualifications:
Strong organizational skills and attention to detail.
Excellent communication and customer service skills.
Proficiency with electronic health records systems, specifically RPMS/Vista Imaging.
Knowledge of medical record-keeping standards and HIPAA compliance.
If you are a dedicated professional with a commitment to providing exceptional patient care and support, we invite you to apply for this rewarding opportunity.
