Delivery Director, D365 Business Central

As Delivery Director for D365 Business Central, you will lead the end-to-end implementation, optimization, and ongoing management of BC solutions. You bridge technical depth with business insight to deliver client value and guide the delivery team. You'll collaborate across functions, shape project strategy, and drive adoption of new BC features. This role offers visibility, leadership scope across client engagements, and the chance to influence how clients transform operations.

• Medical, dental, vision
• Generous PTO plan and paid sick time
• Flexible work arrangements
• 401K with Profit Sharing
• Wellness program
• Generous parental leave

• Lead full lifecycle D365 Business Central implementations from planning to post-go-live and support
• Collaborate with internal teams and clients to capture business requirements and align BC capabilities
• Develop and improve delivery processes and best practices; contribute to knowledge base
• Serve as trusted advisor, providing recommendations aligned with client goals
• Provide regular project status reports and proactively address client concerns
• Lead meetings for clients and teams, communicating complex concepts to varied audiences
• Act as main POC for BC inquiries and provide technical troubleshooting support
• Design and deliver training programs to ensure client and staff proficiency
• Stay current with BC releases and industry trends to advise on value-adding features
• Support go-to-market discussions and strategic client initiatives
• Ensure successful delivery and high client satisfaction across engagements

• BA/BS in Business, IT, related field or equivalent work experience
• Minimum 6 years of hands-on D365 Business Central implementations
• Minimum 2 years in a leadership role managing teams and client engagements
• In-depth knowledge of D365 BC configuration, maintenance, and optimization
• Proven ability to manage multiple projects with strong organizational skills
• Analytical and problem-solving skills for complex technical issues
• Strategic thinker capable of go-to-market planning and translating insights into actions
• Excellent verbal and written communication; ability to convey complex concepts clearly
• Experience leading and influencing cross-functional teams and client-facing work
• Client-focused with ability to understand client needs and buying behaviors
• Microsoft certifications related to D365 Business Central are preferred
• Ability to thrive in a fast-paced, changing environment; travel as needed
• Knowledge of financial planning and analysis is desirable

• Client focus
• Cross-functional collaboration
• Clear communication
• D365 Business Central configuration, maintenance, and optimization
• D365 BC implementation delivery and project management
• Technical troubleshooting and support for BC inquiries