Client Business Manager

In this role you drive growth in the NYC market by managing strategic client relationships and expanding business within key accounts across a multi-dealer network. You will collaborate with Steelcase dealers while building direct ties to client decision-makers, lead account planning, and oversee contract discussions to close opportunities. You'll host events, maintain Salesforce data, and work with internal teams to execute strategic opportunities. This role offers a meaningful blend of relationship-building, strategic selling, and cross-functional impact in a mission-driven design company.

• competitive wages and benefits
• flexible hybrid work schedule
• continuous learning opportunities
• culture of inclusion
• meaningful impact on people and the planet

• Develop and grow relationships with key client accounts
• Foster new business opportunities with customer influencers
• Identify and close new business opportunities
• Collaborate closely with Steelcase dealer partners and internal teams
• Lead account planning and opportunity strategies
• Manage contract discussions and pricing negotiations
• Host client events, showroom tours, and networking engagements
• Maintain accurate Salesforce CRM data
• Limited travel

• 5+ years of consultative B2B sales or business development experience
• Experience negotiating contracts and pricing agreements
• Prior experience in the contract furniture industry
• Demonstrated ability to drive business growth
• CRM proficiency, preferably Salesforce
• Based in New York City or surrounding areas

• Relationship-building
• Collaboration across functions
• Negotiation and influencing
• Strategic planning
• Communication
• Salesforce CRM