Requirements:

• 3-5 years experience leading and navigating complex customer issues and resolving those cases

• 3-5 years experience providing high quality support while managing assigned cases within

service level agreements

• Strong organizational and prioritization skills and the proven ability to move forward within

multiple projects in concert, as a leader, independently, and as a member of the team

• Familiarity with accommodations and/or disabilities a plus

• Adept problem-solving skills, including using data to inform decisions and actions

• A proven ability to not only build and manage customer relationships but also to build strong

relationships across internal teams that may have conflicting priorities

• The ability to collaborate and provide guidance to teammates on complex cases

• The ability to navigate a rapidly evolving landscape

• Knowledge of Microsoft Office tools: Word, Excel, PowerPoint