Adobe Experience Manager Account Manager

Job Details

• Adobe Experience Manager Technical Account Manager


• Location: Lehi, UT 84043 (Preferred location) Chicago, IL 60611 (Secondary location)


• Duration: 10/05/2026 - 04/05/2027 (Contract)


• Team: USA TAM Resource

Job Description

• Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with premier customers to maintain operational health and drive adoption of the Experience Cloud solutions.


• Serve as a primary technical contact for multiple customers, understanding their technical and business requirements to anticipate issues, mitigate risk, and maximize customer value.


• Work hands-on to resolve technical challenges, supervise day-to-day operational needs, and coordinate across teams to improve customer health and outcomes.

Responsibilities

• Be a central point of contact while ensuring high levels of customer satisfaction for assigned customer accounts


• Maintain regular communication with external and internal teams, handling customer expectations


• Engage with Director and VP-level executives to translate business needs into technical and operational plans


• Work hands-on with Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and Consulting to address issues and requests


• Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning


• Analyze and present impactful data and insight to leadership


• Demonstrate knowledge of customers’ environments to assist service teams


• Serve as first point of contact for critical technical issues and coordinate resolutions with services, sales, and product teams


• Ensure timely response and resolution to technical and product outstanding items


• Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities


• Recommend how new and existing features fit within customers’ environments and supply standard methodologies and guidance


• Participate in customer-requested meetings and quarterly business reviews (on-site and remotely)


• Participate in project-based architectural and design discussions to ensure optimal solutions


• Provide proactive status updates and host periodic checkpoint and status calls with customer and internal partners


• Identify enablement goals and plans and continually develop both technical and soft skills; assist in mentoring team members as needed

Qualifications

• Bachelor’s Degree in related field or equivalent experience


• At least five years of full-time experience in consultative, customer support and/or related role in marketing technology


• Exceptional customer experience (CX) focus and abilities


• Demonstrable ability to adapt to new technologies and learn quickly


• Demonstrated presentation skills, comfortable on the phone and in front of audiences


• Professional demeanor and ability to collaborate with and lead diverse teams, communicating with managers, directors, and VPs including CMOs and CXOs


• Excellent advanced written and verbal communication skills


• Strong conflict resolution and negotiation skills


• Sense of urgency in driving closure around blocking issues and open technical issues


• Strong personal organization, prioritization, and time management skills


• Ability to manage multiple, complex, high-priority tasks across multiple accounts


• Excellent problem-solving skills with ability to identify and resolve issues using peers and internal resources


• Travel to client locations possible (approximately 15% to 20%)


• Familiarity with development methodologies and technologies such as JavaScript, jQuery, Java, JSP; HTML/HTML5/XHTML/CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP, OSGi


• Tagging and implementation familiarity or experience


• Analysis principles and interpretation experience


• Understanding of marketing software and domain principles


• Familiarity with Agile development methodologies such as Scrum


• Familiarity with SaaS UX and navigation


• Understanding of performance tuning, optimization, and debugging coding languages


• API level knowledge of third-party applications is a plus


• Comprehension or experience with a wide range of operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations

Preferred Qualifications

• 1 to 2 years of experience and familiarity with Adobe Experience Manager (AEM)

Compensation

• Pay Rate: $54.92/hour

Requisition ID: 37653341