Senior Business Operations Analyst

Position Summary

The Business Operations Analyst is responsible for driving operational efficiency across the organization. This role leads process improvement initiatives, develops performance metrics, supports cross-functional projects, and ensures consistency across departments. The Analyst serves as a key liaison between executive leadership and operational teams.

Key Responsibilities

Operational Leadership

• Evaluate and optimize business processes to improve efficiency and scalability


• Develop and implement operational best practices


• Standardize workflows across departments


• Identify and implement automation opportunities


• Manage operational projects from planning through execution

Project Management

• Lead and support strategic initiatives


• Coordinate project timelines and deliverables


• Monitor budgets, milestones, and overall progress


• Report updates to executive leadership


• Identify and resolve operational roadblocks

Process Improvement

• Document and maintain Standard Operating Procedures (SOPs)


• Analyze workflows to identify efficiency gains


• Recommend and implement technology enhancements


• Develop scalable, repeatable operational processes

Performance & Reporting

• Develop and track key performance indicators (KPIs) and dashboards


• Monitor departmental performance and operational trends


• Analyze data to support decision-making


• Prepare reports and insights for executive leadership


• Assist with strategic planning initiatives

Cross-Functional Collaboration

Partner closely with:

• Finance


• Sales


• Client Success


• Human Resources


• IT


• Operations


• Implementation


• Compliance

Vendor & Systems Management

• Manage relationships with operational vendors


• Evaluate and recommend software platforms


• Support system implementations and integrations


• Ensure technology solutions align with business needs

Compliance & Risk Management

• Support internal controls and compliance initiatives


• Ensure adherence to operational policies and procedures


• Maintain accurate documentation standards


• Assist with audit preparation and execution

Qualifications

• Bachelor’s degree in Business, Operations, or a related field


• 5–8 years of experience in operations, business analysis, or project management


• Strong analytical and problem-solving skills


• Proven experience leading cross-functional initiatives


• Advanced Excel and data analysis skills


• Experience with CRM, ERP, or project management tools

Preferred Experience

• Healthcare, Insurance, or Third-Party Administration (TPA)


• Employee Benefits


• SaaS operations


• Process automation and optimization