ServiceNow Solutions Architect - Customer Workflows

Do you want to architect large scale ServiceNow solutions and see your designs come to life across configurations, integrations, and custom development? Are you ready to lead a development team, mentor the consultants around you, and be the go to technical voice for executive level clients? Do you take pride in shaping how we design and win business, from solution architecture to RFP and proposal support?

If so, we'd love to tell you about our Solutions Architect position and what it's like to be part of a team that's making a real impact for clients as an Elite ServiceNow Partner!

Location: Wherever you are (Remote)

We Are:

• A ServiceNow Elite Partner specializing in Customer Workflows (CSM/FSM) and Creator Workflows (AppEngine)


• A virtual team throughout the United States with headquarters in Virginia


• Devoted to doing the right thing for our clients and team by leading with a human-first culture


• An experienced team of consultants who are dedicated to having fun and adding value


• Open minded and always welcoming new ideas and approaches

You Are:

• A highly experienced ServiceNow Consultant with proven experience in both the design and execution of ServiceNow implementations


• Packing at least 6 years of ServiceNow architecture, development, and integration experience


• Experienced in ServiceNow's Customer Service Management, Field Service Management, Service Portal, Integration Hub or REST/SOAP Web Services, and AppEngine Studio


• Responsible for designing, implementing, and managing ServiceNow solutions for large scale projects


• A mentor and advisor to technical consultants and clients


• Client-centric with strong communication and presentation skills as well as a dedication to building long-standing partnerships


• A ServiceNow Certified System Administrator (CSA) and preferred to be a Certified Implementation Specialist for CSM (CIS-CSM) & Certified Application Developer (CAD)


• Passionate about doing the right thing, no matter how many times it takes


• An adventurer who wouldn’t mind traveling up to 20% of the time

What You’ll Do:

• Engage as a primary architect on projects to set technical direction and lead the development team to implement client solutions with ServiceNow configurations, integrations, and custom development.


• Participate in and/or lead design workshops, development, testing and deployment activities with some of ServiceNow’s top enterprise and public sector customers


• Be responsible for technical deliverables related to ServiceNow configurations and/or integration development


• Develop a keen understanding of the solutions we implement and our customer’s business


• Engage as a primary technical point of contact with executive level clients, supporting engagement and program managers


• Support business development and pre-sales activities as the technical lead / architect


• Provide expert level support and technical mentoring to implementation team


• Respond to Request for Information/Proposal documents


• Be an expert in ServiceNow best practices and the products we implement

What We Offer:

• A family first culture with unlimited PTO after your first year


• Health benefits with free coverage for you and competitive rates for your family


• 401k match and a variety of other benefits


• An investment in your continued growth and development with training opportunities and certifications


• The opportunity to make a difference with other ServiceNow experts who truly believe in teamwork and changing the world