Role: Technical Support Representative (TSR) (5 Months Contract)

Experience: 0 to 1 Years

Work Model: 100% Remote (Work from Home).

Must Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity. Own Laptop/Desktop

Interview Steps- Assessment test , 1 interview

Job Description:

• The Technical Support Representative (TSR) delivers multi-channel customer
• Service and technical troubleshooting from a remote workspace.
• Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.

Key Responsibilities:

• Multi-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.
• Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.
• Account Maintenance: Assist users with login problems and password resets.
• Product Guidance: Provide clear instructions on basic product navigation and features.
• Ticket Logging: Document detailed logs for every interaction to track query trends.

Required Qualifications:

• Experience: 0-1 year in technical support, help desk, or customer service.
• OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.
• Software Skills: Experience with database navigation and Microsoft Office Applications.
• Communication: Strong verbal and written English communication skills.
• Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.