ServiceNow Business Analyst/ ServiceNow Analyst

? Hiring: ServiceNow Business Analyst | 10+ Years

? Location: Richmond, VA

? Candidates within 50–75 miles preferred; candidates from NY, NJ, PA willing to relocate will also be considered

? Visa: US Citizens preferred

⚡ Start: Immediate

? Key Requirements

• 10+ years of Business Analyst experience with 3+ years of ServiceNow implementation experience


• Strong ServiceNow expertise across ITSM, ITAM, SPM, IRM, CSM


• Requirements elicitation, stakeholder interviews, workshops, brainstorming, prototyping & document analysis


• Strong experience with As-Is / To-Be process mapping, process re-engineering & gap analysis


• Requirements documentation, functional specifications, user stories, process flows, RTM & wireframes


• Experience with Visio / Lucidchart for process mapping


• Strong stakeholder management and client-facing communication


• Agile methodology and user-story development


• ServiceNow CSA and/or Certified Implementation Specialist


• Strong knowledge of ITIL / ITSM best practices


• ServiceNow reporting & analytics: Performance Analytics, Reports & Dashboards

⭐ Preferred

• Public-sector / government procurement experience (RFP/RFS)


• Client-facing consulting/advisory experience


• ServiceNow CAD or strong technical understanding of the ServiceNow platform


• Data analytics & reporting tools experience

? Interested candidates: Please send your updated resume with ServiceNow BA – Richmond, VA in the subject/message.

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