Customer Service Representative

SUMMARY

Join a customer-focused sales support team where you will help keep the order process moving from initial inquiry through fulfillment. This role combines inside sales support, customer service, order coordination and cross-functional communication, offering hands-on exposure to the full customer order cycle in a fast-paced environment.

RESPONSIBILITIES

• Handle customer questions related to pricing, order progress, delivery timing, expedited requests and proof of delivery.


• Create quotations and verify pricing, product requirements, lead times and supporting details for accuracy.


• Prepare, review and enter customer orders, including order acknowledgements and packing documentation.


• Coordinate with planning and other internal groups to confirm material availability, production needs and expected delivery dates.


• Process order revisions, returns, credits, consignment activity and replenishment requests following established procedures.


• Develop specification documentation from customer requirements, samples or survey information.


• Maintain accurate customer, order and service records within applicable business systems.


• Follow up with customers after selected shipments or service issues and escalate quality, delivery or order concerns when needed.


• Support the sales function with customer follow-up, reporting, administrative coordination and related activities.


• Build productive relationships with customers and internal partners while providing responsive, professional service.

QUALIFICATIONS

• 2-3 years of experience in customer service, inside sales, order management or a similar customer-facing support role; manufacturing or industrial experience preferred.


• High school diploma or equivalent required; additional education in business, sales or a related discipline is a plus.


• Proficiency with Microsoft Word, Excel, email and web-based business tools; ERP experience preferred.


• Strong written and verbal communication skills with a professional, customer-focused approach.


• High attention to detail and accuracy when preparing quotes, entering orders and maintaining documentation.


• Ability to organize priorities, manage multiple deadlines and follow through in a fast-moving environment.


• Strong problem-solving, time-management and interpersonal skills, including the ability to handle challenging customer situations tactfully.


• Comfort working independently while collaborating effectively across departments.

BENEFITS

• Opportunity to build broad experience across customer service, inside sales support and order management.


• Hands-on exposure to quoting, ERP-based order processing, fulfillment coordination and customer account support.


• Cross-functional collaboration with sales, planning, production and other business teams.


• Varied day-to-day work combining customer communication, problem-solving, documentation and order coordination.


• Opportunity to strengthen commercial and operational skills in a team-oriented environment.