Customer & Sales Support Specialist – JD Edwards (JDE)

Location: Bedford Park, IL

Position Overview

We are seeking a Customer & Sales Support Specialist to join a growing team in Bedford Park. This is an excellent opportunity for an early-career professional with customer service, order processing, or sales support experience who has worked within JD Edwards (JDE).

In this role, you will serve as a key point of contact for customers while supporting the sales team with order entry, order tracking, issue resolution, and day-to-day administrative needs. The ideal candidate is highly organized, responsive, comfortable working in a fast-paced environment, and experienced navigating JD Edwards/JDE.

Essential Functions & Responsibilities

Customer & Sales Support

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information regarding products, orders, availability, and delivery status.
• Partner closely with the sales team to support customer accounts and day-to-day sales activities.
• Assist with sales-related documentation, reporting, and administrative requests.

Order Entry & Processing

• Enter, process, update, and track customer orders within JD Edwards (JDE).
• Review order information for accuracy and completeness.
• Monitor order status and communicate updates or potential delays to customers and internal teams.
• Coordinate with sales, operations, billing, and other departments to ensure accurate and timely order fulfillment.

Issue Resolution

• Research and resolve customer questions, order discrepancies, and service issues.
• Identify the appropriate internal resources needed to resolve more complex matters.
• Follow through on outstanding issues to ensure timely resolution and a positive customer experience.

Data & System Maintenance

• Maintain accurate customer, order, and sales information within JD Edwards (JDE) and other internal systems.
• Update customer records and assist with maintaining sales-related databases.
• Support reporting and data requests as needed.

Qualifications & Experience

• 0–2+ years of experience in customer service, customer support, order management, sales support, or a related role.
• Hands-on experience with JD Edwards (JDE) strongly preferred.
• Experience with JD Edwards EnterpriseOne or JD Edwards World is a plus.
• Previous experience entering, processing, or tracking customer orders within an ERP system preferred.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Strong problem-solving skills and a customer-focused approach.
• Ability to collaborate effectively across sales, operations, accounting, and other internal teams.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.

Ideal Candidate

The ideal candidate enjoys working with customers, is comfortable handling a high volume of order-related activity, and understands the importance of accuracy and follow-through. Previous hands-on experience using JD Edwards/JDE for order entry, customer service, or sales support will be particularly valuable in this position.