Business Process Analyst

Job Description:

Essential duties and responsibilities:

• Gather, analyze, track and present data in an easy-to-understand manner


• Examine data reports to identify and resolve errors


• Produce, analyze, and distribute reports


• Communicate changes in an effective and timely manner


• Collaborate with stakeholders and cross-functional teams to identify, develop, and implement reporting solutions


• Gather, review and analyze business data, including KPIs, financial reports and other key metrics using data analytics tools


• Assist the Bank in developing best practices, frameworks and metrics needed to evaluate and improve the Bank’s operations


• Maintain documentation regarding various projects, processes and operations


• Identify opportunities for process improvement, utilizing business process mapping


• Support the portfolio review, maintenance and prioritization review process


• Write user guides, various tracking documents, data specifications, release notes, and other deliverables as needed


• Acquire industry, application, and data content knowledge in the functional areas served by the department


• Create and Execute queries for research, assist in decision making, and ad hoc reporting

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  Software requirements

  
  
  
  
  • Microsoft Office (Word, Excel, PowerPoint)
  
  
  
  

  Preferred:

  
  
  
  
  • ServiceNow
  
  
  • SharePoint
  
  
  • Tableau
  
  
  • SQL
  
  
  • Visio
  
  
  • Azure DevOps
  
  
  • Aha!
  
  
  • Miro
  
  
  
  

  Experience requirements

  
  
  
  
  • 0–2-year experience with a 4-year degree
  
  
  • 4-6 years’ experience required without a degree
  
  
  • Experience working with Agile, hybrid, and traditional project teams supporting IT projects
  
  
  • Knowledge of relational database structures and concepts
  
  
  • Able to access and transform data for use in reports, pulling data from various systems
  
  
  • Knowledge of Lean Six Sigma process improvement methodology (preferred)
  
  
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  • Education Requirements
  
  
  • 4-year degree preferred in the field of computer science, information systems, or related field, and 2-3 years’ work experience
  
  
  • Knowledge, Skills, Abilities, and Behaviors:Results driven and oriented with a keen attention to detail
  
  
  • Strong written and verbal communication skills
  
  
  • Strong interpersonal skills, with a focus on rapport-building, listening and questioning
  
  
  • Ability to think critically
  
  
  • Ability to present ideas clearly and effectively
  
  
  • Ability to effectively prioritize and execute work in alignment with business goals
  
  
  • Exceptional customer service orientation
  
  
  • Experience working in a team-oriented, collaborative environment
  
  
  • Effectively adapt to changes in the workday and environment
  
  
  • Enjoys writing and documenting; interested in and willing to create artifacts
  
  
  • Organized; keeps track of key project decisions, and changes in direction accurately and in a manner such that they can be recalled and/or found quickly
  
  
  • Other duties as required
  
  
  
  

  
  

  
  

  Best,