Inside sales/customer service

Company Description General Petroleum Inc., based in Fort Wayne, Indiana, is a fully licensed distributor of ExxonMobil Lubricants & Specialties, including Mobil Industrial Lubricants, Mobil Delvac, Mobil SHC, and Mobil 1 products, as well as a licensed distributor for Quaker Houghton. With major bulk storage facilities in Fort Wayne and Lebanon, Indiana, the company maintains extensive on-hand inventory to support a diverse customer base across industries. General Petroleum focuses on providing quality products at competitive prices to help customers reduce operating costs and improve cash flow. The company emphasizes outstanding service, offering most deliveries within 24–48 hours and combining strong sales expertise with technical support to deliver comprehensive lubricant, metalworking, and value-added services.

Role Description This is a full-time hybrid Inside Sales/Customer Service role based in Indianapolis, IN, with some flexibility to work from home. The role involves responding to inbound customer inquiries, processing orders, and providing product and service information to ensure a smooth customer experience. Daily responsibilities include supporting existing accounts, assisting with lead follow-up, coordinating with warehouse and logistics teams on delivery status, and maintaining accurate records in the CRM or order entry systems. The position also includes handling customer concerns, promoting appropriate lubricant and metalworking solutions, and working closely with the sales and technical teams to maximize customer satisfaction and retention.

Qualifications

• Candidates should possess Inside Sales and Lead Generation skills to manage inbound inquiries, follow up on prospects, and support account growth.


• Candidates should possess Customer Service and Customer Satisfaction skills to resolve issues, build long-term relationships, and maintain a high standard of support.


• Order entry


• Candidates should possess strong Communication skills, including clear verbal and written communication, active listening, and professional phone and email etiquette.


• Experience in B2B sales, distribution, or industrial products (lubricants, metalworking fluids, or related fields) is beneficial.


• Ability to use CRM or order management systems, basic Microsoft Office tools, and to learn new software quickly.


• Strong organizational skills, attention to detail, and the ability to manage multiple customer requests in a fast-paced environment.


• Demonstrated ability to work effectively in a hybrid environment, collaborating with on-site and remote team members.


• High school diploma or equivalent required; post-secondary education in business, sales, or a related field is a plus.