Who is Biesse?

Biesse is a multinational manufacturer of integrated lines and machines for the processing of wood, glass, stone, metals, plastics-composites and materials of the future.

Founded in Italy in 1969 and listed in the Euronext STAR segment of the Italian Stock Exchange, we support the business development of our customers in the furniture, housing & construction, automotive and aerospace sectors. Biesse's vision is to simplify clients' manufacturing processes and provide them with the most suitable solutions.

Biesse America, located in Charlotte, NC, has been serving the US Market since 1989. We're looking for an experienced Parts Customer Service Representative to join an exceptional team in contributing to the company's continued growth and success.

What We Offer

• Competitive Base Pay
• Paid Time Off
• 100% company paid benefits package
• 401(k) options
• Employee assistance program

Key Responsibilities

• Execute and maintain systems lines delivery, installation services, and commissioning schedules as directed by the Project Management lead
• Manage project timeline estimates, stakeholder assignments, contractual constraints, and shipment logistics
• Prepare and submit service quotations for review and approval, ensuring accuracy and timely delivery
• Execute Systems Lines maintenance contract activity and billable interventions as scheduled, ensuring timely completion and documentation
• Support customers by scheduling and dispatching Field Service Technician assignments while tracking repair progress through SAP
• Identify, document and escalate all systems lines malfunctions to the technical services team
• Coordinate and attend regular meetings with customers, internal departments, and HQ to support business alignment with customer expectations
• Collaborate cross functionally with Sales and Logistics department to ensure up-to-date progress on project activity
• Other duties as assigned by manager

Qualifications

• Associate degree or Technical Diploma preferred
• Minimum 3 years of project management experience
• Must be fluent in English
• Bilingual in Italian is a plus!

Technical Skills

• Minimum 2-3 years in project coordination, service team support, or production planning
• Minimum 2 years with woodworking with the following applications - CNC machining, 5-axis, edgebanding, sizing, milling, and/or drilling
• Experience in reading machine plant layout
• Prior experience with Salesforce for Service or similar CRM platform
• Experience using MS Project
• Working knowledge of CAD/CAM