GENERAL JOB DESCRIPTION Reports to: Social Services Director

Department: Social Services FLSA Status: Non-Exempt Employment Status: Full-Time

Position Title: Residential Aide Position Status: Essential

Location: Queens, NY

4 position in Corona

7 positions in Long Island City

Home/Life Services Inc. established in 1995, is a community-based, human services

organization committed to improving the economic and social health of families impacted

by homelessness. Operating from a client centered perspective, Home/Life provides a safe and

therapeutic environment that supports the social and economic independence of its families

served. By developing and implementing innovative services and programs within our

Families with Children’s facilities, we provide case management and job counseling, as

well as help our families access the economic housing support that allows them to enter and

stay in permanent housing.

Under the direction of the Social Services Director, The Residential Aide develops

meaning and trusting relationships with clients. The Residential Aide coordinates client’s

access to support resources in order maximize their potential and aid in their

independence for their re-integration into the community.

DUTIES AND RESPONSIBILITIES

The responsibilities of the Residential Aide include but not limited to:

Administrative:

Assists with scanning client files into the Network Attached Storage (NAS) upon client’s departing

from shelter

Programmatic Achievement:

• Assists with escorting clients to support service appointments

• Assists the Social Services Department and other facility personnel as requested.

• Collaborates with the social services department to use empowerment and recovery-oriented

approaches with clients and groups.

• Inspects rooms for cleanliness before clients enter the facility

• Must bag and tag clients’ belongings when left behind or assist if client is physically

handicapped and requires assistance

• Report all inconsistencies with food deliveries to the appropriate operation supervisor and

program director

• Adhere to the dress code policy for uniformed personnel and maintain a clean, neat, and

professional appearance at all times

• In the event of an emergency, Essential Personnel are required to report to work as scheduled

Duties and responsibilities are subject to change based upon assessment of company needs

SKILLS AND QUALIFICATIONS

• High School diploma or equivalent required

• Experience with behavioral health services preferred

• Must be able to communicate effectively (verbally and in writing)

• Must have a valid food handler certificate

• Must have strong interpersonal skills and the ability to work as a part of a team

• Must be organized and technologically savvy

• Bilingual English/Spanish is also preferred