Information Technology Coordinator

Position Summary

The IT Coordinator is responsible for maintaining and supporting the organization’s technology infrastructure to ensure efficient and secure operations across a large-scale residential property management environment. This role manages hardware, software, networks, and system performance while leading key technology initiatives, including system upgrades and conversions. The IT Coordinator will play a critical role in ensuring reliability, security, and user support for all technology-related functions.

Essential Functions and Responsibilities

• Serve as Project Lead for the conversion from an in-house system to a more robust, enterprise-level software platform.


• Install, configure, and maintain computer hardware, operating systems, applications, and related equipment.


• Manage and monitor network servers, systems, and technology tools to ensure optimal performance.


• Set up and maintain user accounts, permissions, and workstations.


• Monitor system performance and proactively address issues to ensure continuous uptime.


• Troubleshoot system errors, outages, and technical issues, providing timely resolution.


• Implement and maintain security measures, including access controls, firewalls, and data backup/recovery systems.


• Perform regular system upgrades, patches, and updates to ensure systems remain current and secure.


• Maintain documentation of systems, configurations, and procedures.


• Train and support staff on new technologies, systems, and best practices.


• Collaborate with internal departments to identify technology needs and recommend solutions.


• Provide technical support and guidance to users with varying levels of technical expertise.


• Participate in special projects and technology initiatives as assigned.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)


• Proven experience as a System Administrator, Network Administrator, or similar role


• Strong knowledge of network systems (LAN/WAN), servers, and database management


• Experience with system security, including intrusion detection, access controls, and data backup/recovery


• Familiarity with multiple operating systems and platforms (Windows, etc.)


• Experience with patch management and system upgrades


• Experience with Yardi preferred


• Professional certifications such as Microsoft Certified Systems Administrator (MCSA) or similar are a plus


• Strong troubleshooting and problem-solving skills with a resourceful mindset


• Excellent organizational and time-management abilities


• Strong communication skills with the ability to support non-technical users


• Ability to work independently and collaboratively in a team-oriented environment

Please share your resume via email to the address below:

csmith@rochdalevillage.com

cary.smith@ellimanpm.com