Regional Service Manager

THE TEAM YOU WILL BE JOINING

• Join a growing healthcare manufacturing organization focused on improving patient outcomes through innovative products, services, and customer solutions.


• Become a key leader within the Service organization, helping deliver exceptional experiences for customers across an assigned region.


• Partner cross-functionally with Sales, Operations, Distribution, and business leaders to enhance service delivery and support organizational growth.


• Lead and develop a team of remote technical service professionals while building a culture centered around accountability, collaboration, and continuous improvement.


• Help shape scalable service processes that improve efficiency, strengthen customer partnerships, and support long-term success.


• Play a critical role in advancing service operations within a company committed to innovation and excellence.

WHAT THEY OFFER YOU

• The opportunity to own a significant service region and make a measurable impact on customer experience and operational performance.


• A leadership position where you can coach, mentor, and develop a team of technical professionals.


• The ability to influence service strategy, improve processes, and implement solutions that drive meaningful results.


• Exposure to cross-functional initiatives, customer relationships, and high-impact operational projects.


• A collaborative environment where your leadership, ideas, and expertise are valued.


• The opportunity to grow your career with an organization that is investing in its people, customers, and future growth.

WHERE THIS SITS

• Primarily remote in PST with 30-50% travel across the west coast

WHAT YOU WILL DO

• Lead, coach, and develop a team of technical service professionals while driving engagement, performance, and continuous improvement.


• Oversee regional service operations, ensuring customer commitments, performance goals, and service expectations are consistently achieved.


• Improve service processes to increase efficiency, optimize resources, and enhance the overall customer experience.


• Partner with internal teams to support new service program launches, operational initiatives, and ongoing improvements.


• Manage regional resources, budgets, and priorities to align with business goals and customer needs.


• Build strong customer relationships while identifying opportunities to enhance service solutions and strengthen partnerships.

THE BACKGROUND THAT FITS

• 10+ years of experience in service operations, field services, technical operations, or a related leadership environment.


• Proven experience leading and developing remote or geographically dispersed teams.


• Strong background in process improvement, project management, and operational excellence.


• Ability to balance strategic planning with hands-on execution in a dynamic environment.


• Strong communication skills with the ability to influence and collaborate across multiple levels of an organization.


• Bachelor’s degree preferred or equivalent experience; healthcare technology, medical equipment, or technical service experience is a plus.