Sales Support

About Smith Corona

Founded in 1886, Smith Corona was once one of America's largest typewriter manufacturers. Today, we're a leading direct-to-customer label manufacturer, making thermal transfer, direct thermal, inkjet, and sheet labels at our Cleveland, OH factory. With nearly 140 years of history, we're proud of our roots.

About the Role

We're looking for a detail-oriented Sales Support team member to join our sales team, working closely with other team members to support day-to-day sales operations. This entry-level role covers customer communication (phone, email, live chat) and entering manually submitted purchase orders.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat


• Enter manually submitted purchase orders


• Verify order accuracy before processing


• Help troubleshoot and resolve order issues, escalating as needed


• Support the sales team with other tasks as needed

Qualifications

• 0–2 years of customer service, order processing, or sales support experience


• Comfortable handling multiple communication channels


• Detail-oriented, with strong communication skills


• Reliable team player, comfortable in a small-team, in-office environment

What We Offer

• Competitive hourly pay of $25/hour


• Hands-on training


• Room to grow as the role and company develop