Customer Support Specialist

As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:

• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.


• Processing customer orders accurately and timely.


• Researching customer order history and reviewing inventory for availability.


• Maintaining and updating customer files.


• Following up on orders in progress and communicating order statuses with outside sales staff.


• Interacting extensively with vendors and customers.


• Performing product research through contact with our vendors.


• Obtaining pricing on purchases, generating and following up on quotes.


• Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.


• Verifying accuracy of order when receiving vendor products.


• Allocating cost of inventory to orders.


• Transferring stock to other branches upon request.

We are looking for you to have:

• High School Diploma and/or at least four (4) years of previous experience.


• Experience with Word, Excel, and Outlook.


• Excellent verbal and written communication skills.


• Strong analytical and problem-solving skills.


• Leadership acumen.


• Positive team spirit.


• Entrepreneurial and customer focus.


• Learning agility.


• Ability to deliver what is promised.


• Drive for change and innovation.


• Ability to build relationships through collaboration.

What we offer you:

The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.

Other benefits include:

• Paid training.


• Medical, Dental, and Vision insurance.


• Life insurance.


• Employer-paid Short- and Long-Term Disability insurance.


• 401k with company match.


• Tuition reimbursement.