Field Technician / Desktop Support Technician

Job Title: Field Technician / Desktop Support Technician

Location: Miramar, FL (Onsite)

Job Type: Contract

Position Overview

We are seeking a hands-on Field Technician/Desktop Support Technician to support a large-scale workstation deployment and end-user support initiative. This role will be responsible for provisioning laptops, deploying workstation equipment, troubleshooting technical issues, managing assets, and providing exceptional customer support in a fast-paced enterprise environment.

The ideal candidate will have experience with desktop support, device imaging, hardware deployments, ServiceNow, and Microsoft technologies. Strong communication skills and a customer-first mindset are essential.

Key Responsibilities

• Provision, configure, and deploy laptops and desktop equipment.


• Perform workstation setup including monitors, docking stations, keyboards, mice, webcams, and peripherals.


• Support end users with hardware, software, connectivity, and access-related issues.


• Troubleshoot Windows operating systems, Microsoft 365 applications, VPN connectivity, and endpoint devices.


• Assist with device imaging and deployment processes using enterprise management tools.


• Manage and update IT asset records accurately within asset management systems.


• Provide desk-side and remote support while maintaining excellent customer service.


• Document issues, resolutions, and requests within the ticketing system.


• Escalate complex technical issues to appropriate teams when necessary.


• Support office moves, hardware refreshes, and technology rollout projects.


• Maintain compliance with IT security and operational procedures.

Required Qualifications

• 2+ years of Desktop Support, Field Services, Help Desk, or End User Computing experience.


• Experience provisioning and deploying Windows laptops and desktops.


• Experience supporting Microsoft 365 environments.


• Experience working in a ticketing system such as ServiceNow.


• Knowledge of Active Directory, VPN connectivity, and basic network troubleshooting.


• Understanding of device imaging and deployment processes.


• Strong troubleshooting and problem-solving abilities.


• Excellent verbal and written communication skills.


• Ability to work independently and in a team environment.


• Ability to lift and move workstation equipment as needed.


• Strong customer service orientation


• Professional communication skills


• Ability to communicate technical information to non-technical users


• Strong attention to detail


• Organized and process-driven


• Positive attitude and team-first mentality


• Excellent troubleshooting methodology

Preferred Qualifications

• Experience with SCCM, Microsoft Endpoint Manager, Intune, MDT, or similar deployment tools.


• Experience with asset management and inventory tracking.


• Familiarity with endpoint monitoring and support tools.


• Experience supporting enterprise or call-center environments.


• Knowledge of Azure Virtual Desktop (AVD) or virtualized desktop environments.