Application Support Engineer

Application Support Engineer

Responsibilities

• Troubleshoot and resolve production application issues.


• Perform root cause analysis and implement permanent fixes.


• Partner with development, infrastructure, and support teams to resolve complex issues.


• Monitor application and SQL Server database performance and identify bottlenecks.


• Create and maintain troubleshooting documentation, knowledge articles, and incident reports.


• Automate repetitive operational tasks using scripts and tools.


• Improve system scalability, availability, performance, security, and capacity.


• Support continuous improvement of operational processes and customer experience.


• Identify gaps and dependencies across the technical ecosystem.


• Utilize DevOps and CI/CD tools to improve reliability and operational efficiency.

Required Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience.


• 8-10 years of related experience.


• Experience supporting Java-based applications and SQL Server databases.


• Experience with Java, Angular, Kafka, and SQL.


• Knowledge of Agile, DevOps, Site Reliability Engineering (SRE), and software development practices.

Technical Skills

• SQL Server performance tuning, execution plan analysis, deadlock identification, and stored procedure debugging.


• Ability to read, understand, and troubleshoot Java code.


• Familiarity with job scheduling and configuration management.


• Experience with Unix/Linux, shell scripting, and Tomcat.


• Experience with AWS, Amazon S3, Azure, Docker, Ansible, Python, Splunk, and AppDynamics.


• Ability to use monitoring tools to identify and troubleshoot application issues.

Additional Requirements

• Strong analytical and problem-solving skills.


• Strong written and verbal communication skills.


• Attention to detail and ability to work in a fast-paced environment.


• Experience in securities or financial services is a plus.


• Interest in AI technologies, AI Agents, and Microsoft Copilot.