Job Overview:

Responsible for the systematic inspection, evaluation, and analysis of production and customer-returned product to identify failure modes and determine root causes. Supports continuous improvement initiatives by generating accurate, data-driven findings that inform multifunctional team consisting of engineering, manufacturing, quality, and supply chain.

Essential Functions and Responsibilities:

• Interpret mechanical drawings, GD&T, bills of material, electrical schematics, material specifications, workmanship standards, and acceptance criteria.
• Perform visual, dimensional, and functional inspections on production and customer returned units to assess the nature and extent of defects or failures.
• Understands proper technique for operating calipers, micrometers, height gages, and other precision hand tools to obtain accurate dimensional measurements.
• Familiar with CMM operation and principles, including how probing strategy and part setup affect measurement accuracy.
• Identify recurring issues and escalate complex failures to Product Quality Manager.
• Collaborate with Engineering, Production, and Procurement teams to communicate findings and support the development of corrective and preventive actions.
• Assist Technical Returns Evaluation Manager with development or revision of repair procedures and work instructions.
• Participate in Lean or continuous improvement initiatives to reduce turnaround time and defects.
• Performs Internal Quality Systems Audits.
• Ensures compliance with Department procedures.
• Perform other duties, as assigned.

Work Experience Requirements:

• Minimum 5 years of experience in a quality, manufacturing, or product inspection role.
• Prior experience in root cause analysis methodologies strongly preferred.

Core Skills Requirements:

• Proficiency with precision measurement tools (calipers, micrometers, gauges, CMM).
• Working knowledge of ERP systems for logging and tracking (experience with Epicor or similar a plus).
• Strong written and verbal communication skills.
• Analytical mindset with strong attention to detail.
• Basic computer skills.
• Strong Microsoft Excel proficiency preferred.
• Ability to read and interpret engineering drawings, schematics, and product specifications.
• Familiarity with quality standards such as ISO 9001, 13485, or equivalent.

Education Requirements:

• Bachelor’s degree in Manufacturing Engineering or a related engineering discipline focused on quality.