Client Relations Specialist

Position Title: Client Relations Specialist

Location: Bergen County, NJ

Overview:

A well-established mid-size law firm is seeking a Client Relations Specialist to act as a key point of contact for clients throughout their engagement. This role focuses on delivering high-quality service, managing communications, and supporting case progression in a fast-paced, client-facing environment.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries via phone, email, and other channels


• Provide timely, accurate updates regarding case status, next steps, and documentation needs


• Conduct outbound follow-ups related to documentation, medical records, and case updates


• Maintain detailed and accurate records within a case management/CRM system


• Monitor and manage communication queues (calls, emails, tasks) to ensure timely resolution


• Coordinate with internal teams and external partners on referrals and case handoffs


• Escalate complex or sensitive client concerns appropriately


• Ensure compliance with confidentiality standards and firm guidelines


• Meet performance metrics including response times, call handling, and quality standards

Qualifications:

• Bachelor’s degree or equivalent experience preferred


• 2+ years of experience in client services, call center, or professional services environment


• Legal industry experience is a plus


• Strong written and verbal communication skills


• Experience managing high-volume calls and emails


• Familiarity with CRM or case management systems preferred

Skills & Competencies:

• Client-first mindset with strong interpersonal skills


• Ability to handle sensitive conversations with professionalism and empathy


• Strong organizational skills and attention to detail


• Ability to multitask and manage time effectively in a fast-paced environment


• Team-oriented with a collaborative approach